Articles on Customer satisfaction

Displaying all articles

Retailers have refocussed their attention on location – but not their location, your location. Shutterstock

Location and voice technology are the future of retail

We're not going to stop wandering through shopping centres anytime soon, but mobile, micro-location and voice technologies are set to transform the retail experience.
Companies with no-tipping policies can affect customer satisfaction. Pra Chid/Shutterstock.com

How the war on tipping harms customers

Some observers say we should eliminate tipping in restaurants because of the negative impact on workers. But how do customers feel about that?

How to cope with angry customers online

New research suggests mirroring the in-store experience online is the best way to deal with negative feedback. Researchers…

Top contributors

More