The banks could have used their collective bargaining power not only against Apple for Apple Pay but also stall the adoption of mobile payments in Australia.
Customers who make purchases under pressure don't use the usual 10-day cooling-off period given under law, new research finds.
Customers who are angry are more likely to behave unethically, no matter how high the stakes, new research shows.
More supermarkets are starting to stock "phantom brands"- private label products without any reference to the business' brand or logo.
Business Briefing: being funny with customers.
The Conversation16.2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
While some companies get fined £18m, others have learned to "wow" the punters when things go wrong.