Gamblers feel connected to the machine as hospitality keeps them playing for longer.
Pokies companies want to keep their customers "in the zone", that's why they spend so much to keep tabs on them.
Odysseus and the Cyclops Polyphemus: how not to treat strangers.
Arnold Böcklin, via Wikimedia Commons
Why right-wing populism gets the tradition of legality and justice exactly the wrong way round.
The view of Cartagena, Colombia from Tierra Bomba. Despite being one of the most visited cities in South America, Tierra Bomba remains highly impoverished. Why doesn’t large-scale tourism benefit such a community?
At many popular destinations, residents are protesting against crowding, rowdy visitors and low wages. With some research, travelers can use their visits to enrich host areas instead of harming them.
Wages are low among hospitality workers, who are disproportionately female.
Women in minimum wage jobs earn 10% less than their male peers. Wages are systematically lower in jobs more commonly held by women.
a c f k.
High streets are being taken over in a battle between specialty cafés and the
Even emergency department staff can have trouble telling if someone’s intoxicated as clinical clues can mislead.
We all know what a drunk person looks like, right? Wrong. Even health care workers can be confused.
Labor’s figure of 700,000 is based largely on a McKell Institute report.
AAP Image/Sean Davey
In a recorded phone call to voters, Labor leader Bill Shorten said that “cuts to penalty rates will rip off 700,000 workers”. Is that true?
Hospitality workers, along with fast food and retail workers, will have Sunday and public holiday rates cut under the decision.
The Fair Work Commission's latest decision to cut certain Sunday and public holiday penalty rates continues a tradition of undervaluing young workers.
Adam Przezak / Shutterstock.com
Where we choose to go on trips abroad is easily skewed by the nature of news reports, and that can have huge impacts on destinations.
‘Venice Inflatable Refugee’, an artist’s project displayed in Venice in 2016.
Alternative models to host asylum seekers have proved their efficiency. Venice has been a sanctuary city for years and with the right policies, it could be reproduced.
People protest Donald Trump’s travel ban from Muslim majority countries at Los Angeles International Airport.
Patrick T. Fallon/Reuters
When politics of compassion are replaced by binary visions of the world, we – scholars, media and civil society – should be able to provide challenging tools in the migration debate.
Unions campaigned on Sunday penalty rates during the federal election.
Are penalty rates no longer relevant in the retail industry — and do they cost jobs? Recent research compared two neighbouring states where one raised rates to the other's level to find the answer.
The CBD amenities on which tourism depends struggle to find and keep good workers because of high housing costs.
The hospitality and tourism sector is struggling to find a good supply of lower-paid workers in the CBD, because that is also where they face either high housing or travel costs.
Refugees arrive in Germany.
Today's refugee crisis is not just about the movement of people. It is also about the human immobility that is baked into contemporary laws and politics. What, then, of the code of hospitality?
Expected tip size isn’t the only thing that influences the quality of service.
'Waitress' via www.shutterstock.com
Blacks and Hispanics do tip, on average, less than whites. But research shows waiters aren't only motivated by economics when they offer inferior service.
Don’t you trust me? Give me a tip!
Tip jar from www.shutterstock.com
Citizens of countries that rank higher on the so-called Trust Index tend to be more generous when it comes to tipping waiters.
What’s the proper tip for a cup of joe?
The custom is confusing to customers, creates instability for workers and ironically doesn't necessarily result in better service as intended.
Racial disparities in tip size can’t be explained by discriminatory service.
Brian A Jackson/Shutterstock
Within the US restaurant industry, blacks are generally considered comparatively poor tippers. One recent survey of roughly 1,000 restaurant servers from across the nation found that 34% thought blacks…
Tipping might one day become entrenched in Australia’s drinking and dining experience as it has in America. Research found…
Airport lounges, loved by frequent flyers, don’t necessarily engender brand loyalty.
Recently Qantas and Virgin have been fighting a war for “high value” corporate contracts by refurbishing their invitation-only lounges. But is this a wise strategy? The airline industry has long been stuck…