Joking around with customers can improve satisfaction, as long as its the right jokes!
Business Briefing: being funny with customers.
The Conversation 16.2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
His extraordinary talent was most evident as his 'straight guys' became increasingly deranged.
The joke’s on LIttlejohn.
Satire should be a way of keeping the powerful in check, not sneering at the powerless.
Pripyat is often portrayed as a haunted ghost town.
EFREM LUKATSKY / AP/Press Association Images
Chernobyl's liquidators have come up with some intriguing ways of dealing with what they've gone through – without directly confronting painful memories.
Education should be a laughing matter.
Irony can provide new theoretical insights. Social scientists should embrace it.
Jon Stewart with Trevor Noah at the 67th Annual Primetime Emmy Awards Governors Ball in Los Angeles, California recently.
The Trevor Noah phenomenon speaks to an influential comedic revolution that is happening in South Africa. Its comics operate in an increasingly complex, high-risk and conflict-intense society.
Image sourced from Shutterstock.com
Humour doesn't just help people deal with tension in the workplace, it can also help them work through complex problems.
Conversation and the art of making your words count.
We are only just starting to understand the linguistic tools that get stuff done, move us to tears, bore us to death, or make us dizzy with delight.
As always, funny young people are busy self-curating extreme carnival.
In Australia, from its beginnings, humour and irony have been small weapons in the armoury of the oppressed, the outcast, or those simply fed up with cultural uniformity.
Constantina Bush flips Australia’s history on its head for laughs during Blak Cabaret.
Opinion is rife as to what Aboriginal and Torres Islander humour is, even though Aboriginal and Torres Strait Islander peoples have been delivering it on a platter for centuries.
We can now know whether this rendition of Miley Cyrus is (legally) parody.
You probably don’t tend to consider any legal issues while watching Rita Ora’s recent parody of Beyonce’s 7/11 or the Chatroulette version of Miley Cyrus’s Wrecking Ball. But there are limits to the extent…
With Python, audience members are primarily laughing for their own memories of laughing.
The Monty Python crew have put many caveats on their upcoming reunion shows, which starts in London today and will be simulcast live around the world. Perhaps this quote from John Cleese rings truest of…
Interpreting what different types of laughter mean requires different brain regions.
There’s nothing quite like overhearing a hearty belly-laugh, unless perhaps it’s having a good chortle yourself. The happy likelihood is that, in any case, one guffaw will lead to the other. Laughter is…
Is the suffering of the Holocaust ever fair game for comedians?
“Too soon” is a phrase that gets bandied about in response to jokes about tragedy or misfortune. The implication is that a certain amount of time needs to pass before we can poke fun at loss or grief…