Articles on Tourism

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Tourism businesses should start by communicating precisely what they are going to do about the situation to the customer - quickly and clearly, to reduce uncertainty and avoid confusion. Gede Surya/AAP

Bali’s Mt Agung eruption shows how businesses should and shouldn’t react to uncontrollable events

Businesses worth their weight in salt should at least in principle have the capacity to remedy situations that go wrong, as part of their modus operandi.
International passengers at Ngurah Rai International Airport, Bali, Indonesia on November 29 th, 2017. Thousands of tourists were stranded and could not go home after Mt Agung volcano erupted. Reuters/Johannes P. Christo

Bali tourism and the Mt Agung volcano: quick dollars or long term reputation

Until late November, Bali's high economic dependence on tourism led its Tourism Board to dismiss the dangers of the Mount Agung volcano. This severely undermined the reputation of destination Bali..
Uluru at sunset at the Uluru-Kata Tjuta National Park in the Northern Territory. AAP

Why we are banning tourists from climbing Uluru

The Uluru-Kata Tjuta National Park Board of management has this week announced that tourists will be banned from climbing Uluru from 2019. Sammy Wilson, chairman of the park board, explains why.

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