Articles on retailing

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Once proud, department stores are just a shell of their former selves. Rousel Studios. Collection: Museum of Applied Arts and Sciences.

History says department stores will struggle in the future

Department stores created many of the familiar aspects of modern retailing, from off-the rack clothing to loyalty cards. But much of their business has been taken by others.
Tracking what you stop to pay attention to and what you ‘don’t see’ can tell us a lot about what might be going on inside your mind.

The Panopticons are coming! And they’ll know when we think the grass is greener

Eye-tracking technology helps us understand how people interact with their environment. This can improve policy and design, but can also be a tool for surveillance and control.
Is Black Friday already a relic? Reuters

Is Black Friday a thing of the past?

'Christmas creep' is pushing the holiday shopping season earlier and earlier. Has Black Friday – its traditional start – lost its luster?
Woolworths chief Grant O'Brien will step down, but not before a replacement is found. Dan Peled/AAP

Woolworths forced to eat a slice of humble pie

The hubris on show at Woolworths was never sustainable, and as a result CEO Grant O'Brien will join more than 1,000 employees losing their job.
A Wal-Mart employee puts a bow on a discounted television ahead of Black Friday in Los Angeles. Reuters

Retail rage: why Black Friday leads shoppers to behave badly

The manic nature of Black Friday has often led shoppers to engage in fistfights and other misbehavior in their desperation to snatch up the last ultra-discounted television, computer or pair of pants…

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