Doctors under fire: study reveals alarming rates of aggression

Trainee female doctors receive the highest level of aggression, including physical violence from the relatives or carers of patients, according to a new study published in the Medical Journal of Australia. Aggression towards doctors, including physical violence, is a problem predicted to affect around…

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Violence towards doctors and nurses is common in emergency departments, but a new study finds aggression occurs towards GPs and specialists as well. AAP

Trainee female doctors receive the highest level of aggression, including physical violence from the relatives or carers of patients, according to a new study published in the Medical Journal of Australia.

Aggression towards doctors, including physical violence, is a problem predicted to affect around 18,000 doctors a year, according to the study, which surveyed 9,449 doctors as part of the Medicine in Australia: Balancing Employment and Life survey.

It found 70.6% of doctors experienced verbal or written aggression, and just under a third had experienced physical aggression from patients, patients’ families and carers, colleagues, or others outside the workplace.

“It is appalling that doctors are so frequently subjected to violent unprovoked threats from those whom they are charged to help and heal,” said Joseph Ting, clinical senior lecturer at University of Queensland and senior staff specialist in the Department of Emergency Medicine at Brisbane’s Mater hospital.

“As an emergency physician, I battle the high tide of alcohol and drug-fuelled violence that floods the emergency department each Friday and Saturday night. I am vigilant about my personal and staff safety, and angry about the time and resources necessarily diverted away from other patients,” Dr Ting said.

Junior and hospital-based doctors, including international medical graduates, attract the most aggression from patients – up to twice that experienced by GPs or specialists.

More than a third (35.1%) of female specialists in training had experienced physical aggression, and 70.6 received verbal or written aggression, compared with just 10.5% of female GPs who had been subjected to physical aggression.

Aggression towards young doctors in training is systemic said study leader Danny Hills, a doctoral scholar at the Department of Epidemiology and Preventative Medicine at Monash University.

“It’s quite consistent across the states and seems to be a fairly common experience.”

Mr Hill said he was fairly surprised about the levels of exposure to physical aggression for hospital-based doctors, which was almost as high as that experienced by nurses.

Dr Ting said aggression towards doctors testifies to the critical devaluation of health care.

“In addition to efforts to enhance aggression minimisation and de-escalation, we need to examine and apply preventative corrections to societal factors that contribute to violence in health care in the first place,” Dr Ting said.

The study found violence directed towards GPs was growing, with the proportion of GPs and GP registrars reporting physical aggression far higher than in previous studies at 23.4%.

Mr Hill said there was a general lack of recognition about how important addressing aggression was to occupational health and safety in the workplace.

He added that training in how to manage aggression would help doctors.

“One of the things we note, both from what we have found from Australian doctors as well as what you can find in the literature is doctors often don’t get training in this. Particularly for young doctors this seems to be a good line to be looking at.”

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37 Comments sorted by

  1. John Zigar

    Researcher

    Violence and aggression is bad - and quite frankly, it shouldn't occur at all. Having said this, I was labled 'aggressive' when I complained to the NSW Department of Health about the poor treatment of my daughter who almost died of kidney failure when she had pneumonia. The hospital sent her home despite her complaining of chest and abdoman pains, dizzyness, vomiting and difficultiers breathing. She was clearly very, very sick and should have stayed in hospital. The treating nurse, however, from…

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    1. Graham Young

      Project Manager

      In reply to John Zigar

      I feel for your experience, John and hope your daughter is much better. Your recollection follows on the heels of massive cuts of "back-office" employees by the eastern state governments.

      Nurses and doctors are stretched to the limits and expected to pick up the administrative workload as well. Overstretched staff on a busy Saturday mixed in with an often aggressive public. I am not suggesting you were aggressive at all, however you do not know what else was happening when your daughter was admitted…

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    2. KO

      logged in via Twitter

      In reply to John Zigar

      Totally understand your situation. I have a good respect for many heath professionals, but my recent experience with an accident and emergency surgery left me convinced the system is unnecessarily stressful and traumatic for patients and their carers.

      The lack of clear and consistent communication with patients, lack of continuity of care where patients are shuffled like cards through wards, those new on the shift would forget required medication, food.

      The frustration from lack of sleep and confusion is compounded every day. I suspect female health professionals can be seen as easier targets for venting these emotions.

      I strongly suggest that any one dealing with hospital system has a vocal advocate by their side for the whole experience. I’m also very concerned for those that can’t have this and are too vulnerable, old or incapacitated to speak up for themselves.

      Hope your daughter is doing well now.

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    3. David Abraham

      Researcher

      In reply to John Zigar

      John Zigar, your comment about the non-efficacy of anti-hypertensive medications is misleading.

      Although I certainly would like to read the results of this survey that you quoted - I have my doubts as to the accuracy of the findings. Being a survey, I doubt it was at all methodologically sound (i.e. was it randomised, double blinded or placebo controlled?) and therefore making conclusions from it is fraught with danger. Do include a link so that we may examine it in detail, though.

      Hypertension…

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    4. Alexandra Kent

      Doctor

      In reply to David Abraham

      David Abraham, I fully agree with your comments. Treatment of hypertension has been clearly demonstrated to reduce the incidence of stroke, coronary artery disease and heart failure, and to prevent kidney damage caused by hypertension.

      I would also dispute John Zigar’s comments regarding the Australian health system, and am confident that most of my patients would also. Whilst system failures clearly occur, as Kate Field eloquently describes, to say that ‘in most cases, the health system in this…

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  2. Craig Minns

    Self-employed

    I'm interested in how the self-reported levels of aggression correspond with gender and experience. Could it be that activities regarded as aggressive by junior female doctors are regarded with less concern by more experienced practitioners? Could it be that those expecting to proceed to specialisations have a more elevated view of their position relative to the public and take offence at things that others might simply regard as part of life?

    I'm not by any means condoning bad behaviour, but this report smacks of a bit too much preciousness and a bit too little pragmatism.

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    1. Craig Minns

      Self-employed

      In reply to Craig Minns

      Oh dear, the nodding donkeys are at it again...

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    2. Regan Forrest

      logged in via Twitter

      In reply to Craig Minns

      I took the 70.6% figure to apply to all the doctors surveyed, not just female doctors. I happen to know a few hospital doctors and this study rings true with what I've heard about your average Saturday night in an ED.

      Even if the 70% is an over-estimate - 30, 40, 50% would still be a staggeringly high figure. I'm not sure why you appear to be indulging in gaslighting and victim blaming here. What point are you trying to make?

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  3. Robert Tony Brklje

    retired

    Perhaps it all relates to the collapse of the bulk-billing system, a direct attempt by the Liberal Party to create a two level medical system, one for the poor and one for the rich.
    The poor with huge waiting lines, over worked doctors and nurses and second rate care as a result.
    The rich with no waiting lines, selected doctors and nurses and being over serviced as a result often with worse consequences, when will the rich and greedy learn.
    On the poor side it is the doctors and nurses, the front line people, who becoming the target of the growing awareness of a two level system of health services and politicians aren't in ready access when the poor turn up at hospital.
    Want a better system, than honestly doctors and nurses need to start focusing political efforts on dismantling the two level medical system and rebuild a kinder and more caring medical services. This wont happen in hospitals until political representative offices become the focus of repeated targeted protests.

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    1. John Zigar

      Researcher

      In reply to Robert Tony Brklje

      I agree with all comments so far. Australia needs to look at those European economies where there's one government health system for all, properly managed and resourced. The billions we throw away for subsidising industries that are broke could easily be used to 'fix' our health system. I remember in the late nineties when we were warned that a severe doctor and nurse shortage was looming. 13 years later - nothing has changed.

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    2. Craig Minns

      Self-employed

      In reply to John Zigar

      From the MJA back in 2003:

      "Feminisation of the medical workforce has been a major change over the past 20 years. The sex ratio in Australian medical schools is now 50:50, or with a slight excess of women.7 The flow-on effects of this change are particularly obvious in specialties like general practice, in which more than 50% of current trainees are female.8 Female doctors have a working life that approximates 60% that of male doctors."

      https://www.mja.com.au/journal/2003/179/4/medical-workforce-issues-australia-tomorrow-s-doctors-too-few-too-far

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    3. Craig Minns

      Self-employed

      In reply to Craig Minns

      Apparently some readers don't like the MJA as a source. I wonder why?

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    4. Tracy Soh

      Addiction Medicine Physician

      In reply to Craig Minns

      A lot of water under the bridge since 2003. We now have more than double the number of medical schools producing more than double the number of medical graduates. We also have ongoing changes to migration of medical practitioners into Australia. Not sure whether that particular article remains relevant.

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    5. Craig Minns

      Self-employed

      In reply to Tracy Soh

      Hi Tracy, I think its still quite relevant. KPMG produced a report for the National Health Workforce Taskforce in 2009 which shows the number of health workers as a proportion of population has rmaind pretty static since then and is predicted to continue to do so, with a small increase predicted in the next 5 years.

      It also makes the following comment:

      "While earlier studies estimated a female doctor will work approximately 60 percent of the
      productive hours of her male colleague 33 , more…

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    6. Regan Forrest

      logged in via Twitter

      In reply to Craig Minns

      I'm not sure how this relates to the topic of the article. Are you suggesting 'feminising' of the medical workforce is somehow responsible for increased aggression and violence in our hospitals?

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    7. Craig Minns

      Self-employed

      In reply to Regan Forrest

      Hi Regan, I was responding to the post from John Zigar. If availability issues affect 50% or more of the graduates, then it is also relevant to the discussion, since it may also help explain the aggressive patients.

      Basically if we're training female doctors instead of male ones we need to either train more of them, or we need to make them work considerably more and for longer working lives and perhaps where they don't necessarily want to go. I favour that approach, because otherwise we risk a…

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    8. Craig Minns

      Self-employed

      In reply to Craig Minns

      sry, I forgot to mention, it seems likely to me that young women doctors would be more likely than young male doctors to find some expressions of concern or impatience or anger as aggression or abuse. I may be wide of the mark, of course. It's been known to happen.

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    9. Regan Forrest

      logged in via Twitter

      In reply to Craig Minns

      OK so if I understand your premise, it's that we are producing more medical graduates but, on average they are working fewer hours. Those working fewer hours are, on average, female. The net effect is fewer front line doctors on duty at any given time and therefore more frustrated patients. (I'm not sure that's necessarily the case but I'm happy to take it at face value for the sake of argument.)

      However, I'd be surprised if there are many part-time doctors in the hospital system, particularly…

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    10. Craig Minns

      Self-employed

      In reply to Regan Forrest

      You may be right, I am simply going off the KPMG and AMWAC reports as to the impact of a feminised workforc. I've got no real idea whether it also has any causal relationship with the aggression and violence discussed in the article, but it seems a somewhat plausible connection.

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    11. Kate Field

      Emergency Medicine Specialist

      In reply to Craig Minns

      I just want to clarify what is actually happening in reagrds to women in medicine in the workplace:

      Hospital doctors (consisting of emergency and other specialists and junior doctors (interns, residents and those in specialty training)) are employed based on funding for numbers of FTE (full time equivalents). For example - 1 hospital may require 22 FTE junior doctors, for which it is funded 100% by the state government. If 1 medical graduate wants to work 0.5FTE, then there will be 21.5 FTE remaining…

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    12. Regan Forrest

      logged in via Twitter

      In reply to Kate Field

      Thanks for pointing out the important distinction between the number of staff and number of FTEs so eloquently - it was a point I skirted around.

      I'm not in a position to know if there has been a significant change in the workload:FTE ratio in hospitals over time. I suspect yes, as "efficiency" is the mantra and we are all expected to do more with less. This can only go so far until the system breaks, of course.

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    13. Craig Minns

      Self-employed

      In reply to Kate Field

      Thanks for the info Kate, but the workforce planning people don't agree with your take on it. The statement from the OECD quote by KPMG is quite unequivocal; "all things being equal the supply of medical services will fall if female participation in the workforce increases", while both AMWAC and KPMG have arrived at similar figures for the difference in female and male doctors' work hours. If it is illegal to do anything about that situation, then perhaps the law needs to be changed?

      If GPs are…

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    14. Regan Forrest

      logged in via Twitter

      In reply to Craig Minns

      Craig, I'm intrigued that you think handovers are an avoidable inefficiency in a hospital setting. There always will be handovers in workplaces that operate 24 hours a day, 365 days a year.

      Day person hands over to night person who hands over to day person and so on. Whether it's the same people you hand over to each day makes little difference when the patient cohort turns over almost completely in a 24 hour period, which is the case in ED.

      Forgive me but it seems you have already decided that feminising of the medical profession is a problem and that aggression in hospitals must be a consequence of this, ignoring other possible factors and explanations in the process.

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    15. Craig Minns

      Self-employed

      In reply to Regan Forrest

      I'm not trying to ignore anything Regan, just interested in what seems to be something of an elephant in the room when it comes to discussing medical resourcing.

      The point about handovers is that if there are more of them required because of people working hours then there are more time losses. Shift changes are unavoidable, but additional changes are unnecessary.

      As for aggression, I've already said I agree with Jane's summation. I'm simply offering a possible (speculative) explanation for some of the perceptions that may influence the reported experiences in different groups.

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    16. Regan Forrest

      logged in via Twitter

      In reply to Craig Minns

      I just think this particular elephant has been brought into the wrong room.

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    17. Craig Minns

      Self-employed

      In reply to Regan Forrest

      That's fair enough, at least the existence of the elephant is now acknowledged.

      I had a look on the DHA website for the AMWAC reports and for some reason the piece from the MJA in 2003 is not listed. Makes it hard for decision-makers if forecasting can't be accessed easily, I'd have thought...

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    18. Kate Field

      Emergency Medicine Specialist

      In reply to Regan Forrest

      The latest data for EDs show that presentations are rising exponentially, and even more so in the >65years age group. resourceing hasn't significantly changed, and in fact, most hospitals have fewer in-patient beds now than 20 years ago, leading to worsening access block despite an average decrease in in-patient length of stay (LOS).

      I think Craig has missed the point completely about female doctors in hospital: they work the same hours in a shift if they're not 1.0FTE, just fewer shifts per week…

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    19. Craig Minns

      Self-employed

      In reply to Kate Field

      Thanks Kate, I'll put my dunce cap on - I should have thought about the way the rostering would be handled.

      I think you're missing the point of the numbers quoted by the workforce planners, which is that if you want to have a 50:50 gender ratio presented to patients, you need to train at a gender ratio of 60:40, since the women will on average not be available for 20% of the time.Since men are as entitled to see a male doctor as women are to access a female one, that means we need to train more doctors in total than were needed previously, which costs more.

      I think you've taken my speculation with respect to the response to violence of women doctors vs male ones the wrong way, but I'm happy to acknowledge your greater expertise and experience and apologise if you felt I insulted your professionalism.

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    20. Craig Minns

      Self-employed

      In reply to Craig Minns

      I've just re-read this thread and I withdraw my apology, Kate. I did not impugn anybody's professionalism. In fact, your response to my simple and fact-based comments was illustrative of precisely the sort of thing I first mentioned with respect to young female doctors taking the wrong end of the stick.I was respectful and not aggressive, yet you became very heated very quickly, simply because I was suggesting something you don't like "as a woman and medico".

      Instead of addressing my points, which…

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    21. Alexandra Kent

      Doctor

      In reply to Kate Field

      Kate Field is 100% correct. The anticipated doctor shortage led to the training of more medical students. The current problem is no government funding to employ these graduates. An anticipated 50-100 interns will not get a job next year. Not enough funded positions. A significant number of specialty graduates face the same problem. Those doctors who have been extensively and expensively trained in the public system will vanish off into the private system because despite lengthening waiting lists and crowded EDs the government will not fund the jobs to care for the patients. The male/female issue just doesn’t rate a look in. Lots of people looking for work, no jobs out there. Simple.

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    22. Craig Minns

      Self-employed

      In reply to Alexandra Kent

      Alexandra,it costs the same to train a woman or a man, yet the reports from AMWAC and KPMG make clear that the man will work for considerably longer, which means the return on investment is higher.

      We wouldn't need as many medical schools if the proportion of male to female graduates was higher, since we would get more utility out of the men. Moreover, there would be fewer doctors looking for work, because there would be fewer doctors taking time out of the workforce or seeking part-time positions.

      In turn, the educational funding saved would be freed up to pay for more doctors in work.

      It's simple common sense.

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  4. Kate Field

    Emergency Medicine Specialist

    I read the article with interest: up until 2 years ago, I was a female trainee - and 1 of the 70% who was physically threatened on more than one occasion during my training, physically assaulted and regularly verbally abused, as were many members of the emergency department team.

    I have read some of the ensuing comments with dismay: to think that being grabbed around the neck by a female patient with a mental health issue and drug/alcohol issue or a male lifting his fist to hit because because…

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  5. Roslyn Ross

    logged in via Facebook

    There are a variety of factors at work including:
    1. the over-medication of people which is likely to lead to varying levels of psychological dysfunction and over-reaction.
    2. the at times arrogant and ill-informed attitude of doctors who come from a paradigm which believes human beings are no more than 'machines' or 'bags of chemicals.'
    3. the fact that modern technology means increasingly patients and their families are more informed about diseases and medical conditions (often more so than…

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  6. Ralph Bennett

    Geologist

    The violence is the end result of social dislocation, caused by population growth.

    With stabilisation ( abolish baby bonus and have balanced inflow/outflow permanent migration ), we can spend the billions wasted on growth real estate infrastructure and spend it on health , education and research for exports.

    Labour becomes relatively scarce and hence more valuable and there is "suddenly" money for re-training.as employers/govt, work to place all in employment.

    Cheers,

    Ralph

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  7. Tom Hennessy

    Retired

    Let me remind everyone , you've chosen a career in which violence ,anger , is part and parcel of the whole process. Diabetes causes anger in people , people still deny that fact even though it is well known. Chemobrain has only NOW become known to the profession , generally , because the MEDIA has taken up the 'stories' of patients being tasered in old folks homes. The profession as a whole should be told , this article is a good start even though the author seems not to understand the depth of the…

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  8. John Zigar

    Researcher

    Dave,

    in your sentence "If you had ever seen a persons change in blood pressure..." you forgot an apostrophe in the word 'persons'. You also forgot an apostrophe in the word 'nations' in the sentence "Fixing the state of our nations health..." You also put a space between the word 'include' and the colon in the sentence: "Examples of your spelling errors include :..."

    Your aggressive post doubted my intelligence because of a few typos I made.
    Take some of your own medicine with all the side effects.

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