From July 1 2012, Australians will be able to register for their own Personally Controlled Electronic Health Record (PCEHR). At least this was what Rosemary Huxtable, deputy secretary of the department of health and ageing has reaffirmed to a parliamentary senate committee. At that point, $467m will have been spent on the project.
To say that the project has its doubters and critics would be an understatement. The Medical Software Industry of Australia (MSIA), the Australian Medical Association (AMA) and the Consumers e-health Alliance are among the many groups that spoke to the senate committee about their concerns regarding the implementation of the PCEHR. Their complaints are varied and range from privacy, to governance and liability, through to doubts about whether anyone would actually use the system.
Interestingly, advocates and critics both agree on the potential usefulness of electronic health records to improve patient outcomes and increase the potential efficiency of health services – even though evidence is scant that electronic health records, in and of themselves, improve the quality of care.
Leaving aside the question of the actual likelihood of the system being operational by July 1 2012, the question is, what exactly will we have and will it bring about significant improvements in the Australian health system?
What is a PCEHR?
The PCEHR will potentially allow consumers to have access to a summary of their medical information including medications, medical history, information about allergies and adverse drug reactions and letters and documents. This information is supposed to come from a range of health providers, such as GPs, specialists and hospitals.
The promise of a person having access to their health information held by others is alluring. The fact that we can’t look up when we, or a child, had a vaccination or were given a medication or had an X-ray is a reflection of how far behind technology the health industry is than say, banking. Of course, some health-care organisations, such as Kaiser Permanante in the United States have done exactly this, providing not only an electronic record; they have gone further by allowing customers to interact with their doctors using secure messaging and to make appointments electronically.
If you build it, they will come
The difficulty with summary records, such as the PCEHR, comes with trying to use the information as anything other than a precis, especially in the case of shared care. Professor Enrico Coiera of the University of New South Wales has argued that summary records have little clinical value.
The experience of summary records in the United Kingdom showed low levels of adoption. Like Australia’s PCEHR, it was an “opt-in” system requiring an arduous verification process to sign up.
Opt-in systems are always going to struggle with adoption. Psychologists Johnson and Goldstein have showed that consent rates for organ donation in countries such as Germany, where the system requires people to opt-in, were 12% compared with Austria, which has an opt-out system, where rates are 99.98%.
And with low adoption comes low use. The UK’s personal electronic health record, HealthSpace showed that between 2007 and 2010, only 172,950 people opened a basic account, and 2,913 people opened an advanced account. Patients perceived HealthSpace as neither useful nor easy to use.
Google recently shut down its personal electronic health record Google Health. The company found it difficult to engage people beyond the small group of technologically savvy patients and fitness fanatics.
The reasons why users will end up using any information technology system are varied and complicated but research has shown that the benefits of the system are a key driver. If the benefits are there, they will outweigh even privacy concerns. With a summary record, the benefits are so few that issues such as privacy, governance and liability become disincentives to using the system.
A single, shared electronic health record
In contrast to a summary record like the PCEHR, the Kimberley Aboriginal Medical Services Council (KAMSC), in collaboration with The University of Western Australia, is using a web-based electronic health record called MMEx for 22,000 mostly Aboriginal people in the Kimberley region of Western Australia.
With a patient’s consent, the record can be shared with the hospitals, visiting specialists and allied and mental health professionals. All care plans, medications and communications concerning the patient are electronic.
The difference between this approach and the PCEHR is that everyone is working off the same record. Practitioners have to work collaboratively, because their changes are immediately seen by everyone involved in the care of the patient. Combined with telehealth services, this means that care can be provided consistently through the Department of Health WA, KAMSC and the private sector.
This project was unique enough for the OECD to include it in a review of global e-health projects.
PCEHR – the benefits
It is possible that the PCEHR will be operational in some form by July 1 2012. The companies building the customer-facing component (Accenture, Oracle and Orion Health) were involved in delivering a more extensive e-health record project in Singapore last year.
Of more importance however is that Australia will be left with major portions of legislation and infrastructure that will benefit all e-health projects. This includes a system that provides a unique health-care identifier for each patient and health-care provider. It also includes standards that specify how different systems will talk to each other and a way for all people accessing these systems to be authenticated.
It is very unlikely that the PCEHR will revolutionise health care in Australia any more than its equivalent did in the United Kingdom. From an e-health perspective, this will only come from a single shared electronic health record with clinical protocols and governance that allow health providers to collaborate with a patient in managing their health and wellbeing. But, hopefully, the steps taken in the PCEHR project will accelerate that process in Australia.
Trevor Lord
Senior Medical Officer Kimberley Aboriginal Health Services Council
I am fortunate to be using the Kimberley Internet Electronic Record as a General Practitioner in Remote Communities. There are many advantages. A key one is when I am on call. I can be a thousand kilometers from a patient yet I can go to their record and provide advice that is based on a clear understanding of their health problems and their medication. That information can save lives when you are giving phone advice. More than that I can do it on an ipad whilst in the shopping centre.
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Kevin Cox
Kevin Cox is a Friend of The Conversation.
logged in via LinkedIn
A simpler approach to building an electronic health care records system is to enforce existing privacy principles and to making signing up to the Health Care ID summary "automatic".
Here is how. One of the privacy principles is that an individual is entitled to examine their own personal records held by organisations unless there are reasons that make it undesirable. For example, a doctor's private opinion about a patient that is only used by the doctor should not be made available to the…
Read moreIain Wicking
Director
The record is only a small component of the overall puzzle. The real challenge is using IT to support effective clinical care. Therefore having a record is meaningless unless you address the other issues as alluded to by the author.
Gavin Moodie
Principal Policy Adviser
I've cut my leg deeply and need it patched up. So I jump on line to book an appointment at my local medical centre in 10 minutes.
The GP patches me up. Do I need a tetanus boost? Crikey, I can't remember when I last had one. No probs! The GP checks my record to find that I'm due for a boost.
Apparently I'd better have some penicillin to protect against infection so the medic enters that onto my record. Off I hobble to the pharmacy who swipes my Medicare care card to find my penicillin prescription and dispenses the pills accordingly.
This probably wouldn't improve my health (I promise to be more careful in future) but it would make the exercise so much more convenient. So for that reason alone I wish the various health bodies ('system', ha!) would hurry up and digitise some of these basic processes that involve patients, especially careless ones like me.
Iain Wicking
Director
It will be exactly the same as the UK. Clinicians in the UK produced a 600 page report as to the benefits of eHealth and they said there were many....only if we could actually make it work, and this was after £20billion or so of expenditure. A report by Sydney University dived into the inadequacies of the new system in NSW Health. It is an understatement to say that these systems do not effectively support the clinical 'value chain'. The politicians answer is to throw more money at the problem…
Read moreKatherine McKay
Retired
I am 67 years old, intelligent, educated and have a whole range of health conditions. Therefore I deal with my GP, public hospitals, private specialists (gastroenterology, vascular, endocrinology etc.), various public and private radiology and pathology. These services keep me healthy but they cannot all share my health records. I am the conduit between them all - ensuring that blood tests and scans and other results are known to the range of health care providers and hopefully therefore ensuring…
Read moreJeremy Garnett
Citizen of Terra
I agree with the worth of an electronic health system, however, I do have a couple of qualms. <br>
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- Security is my main concern. We live in an era of hacking. Just this afternoon, I have read an about Anonymous and their plans to bring down the internet & about a voting system in the USA which if trusted, whould have installed Bender as the Mayor of Washington, DC. Additionally, I work at a university in Darwin, where in the past two weeks, we have had increasing connection problems resulting…
Tracy Soh
Addiction Medicine Physician
The legislative framework that has been announced for the PCEHR allows for a person to hide or remove items from the record without any tracking that an alteration has been made. This means that a health professional will not be able to confidently assume that the information in the record is complete. It therefore becomes quite useless.
Cris Kerr
Volunteer Community Health Researcher, Advocate for the value of Patient Testimony
The Inquiry report into the ehealth PCEHR Bill has now been released:
http://www.aph.gov.au/Parliamentary_Business/Committees/Senate_Committees?url=clac_ctte/pers_cont_elect_health_rec_11/report/index.htm
'Meaningful purpose' and 'meaningful use' should always have been the highest priority for ehealth; but this founding principle has been missing from the very beginning, and I am at a complete loss to understand why so many 'influential' people over such a long period of time have ignored or…
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