Facebook trials a new way to push your buttons …

Facebook is currently trialling a range of new buttons that could influence how your data is harvested. The trials have been construed by some observers as a response to the corporation’s anaemic share price, media interest in competitors such as Pinterest and Twitter, and forecasts that many users…

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You like? You buy? Friends aren’t the only ones you share with. escapedtowisconsin

Facebook is currently trialling a range of new buttons that could influence how your data is harvested.

The trials have been construed by some observers as a response to the corporation’s anaemic share price, media interest in competitors such as Pinterest and Twitter, and forecasts that many users will move to the “next new thing”.

It was not so long ago that governments exhorted people to button their lips, because someone might surreptitiously exploit sensitive information.

There are times when you can have too much sharing and when what you reveal – for example the “amusing” photo or indicator of a relationship – comes back to haunt someone else, rather than just the person who should have kept it buttoned up.

Camila Leite Oliveira

Facebook of course is promoting the trials as evidence of its commitment to ongoing improvement of the “Facebook experience”.

Reality is a bit more complicated. Facebook is an embodiment of the attention economy – an economy whereby, faced with information overload, we no longer read, we skim.

It is also a portal through which consumers provide information about themselves and – by inference – about their friends.

Share

Two decades of research by Granovetter and others on the social graph demonstrates that information about your likes, dislikes, affiliations, purchasing patterns and other attributes can be extrapolated to provide a profile of your associates.

If I have information about enough of your associates I can covertly build an accurate profile of you, even though you haven’t volunteered information and believe that your privacy is being respected.

Facebook is founded on acquiring that information and sharing it with other entities. Those entities might be individual businesses or large-scale data aggregators whose raison d’etre is profiling on behalf of banks, retailers, employers and governments.

Like

At the moment the “like” button, employed by many Facebook users, serves as an indicator that a friend or associate is “live” (i.e. isn’t a robot) and has some interest in the person/entity who is “liked”.

Facebook may well deploy an “unlike” or even “hate” button, which would indicate that the associate disapproved of a particular statement or image, thereby allowing Facebook to parse a cohort on the basis of political or other affinities.

Matthew Watkins

Such parsing is major business in the US and is becoming so in Australia. This can be seen in, among other things, push-pull polling and highly targeted funding appeals to cohorts such as the right-leaning, dog-owning Baptist medical practitioner with an interest in designer cheeses and wildlife conservation.

Given what we know about product and teacher rating sites – where everyone can award five stars or five rats – there may well be interest in evaluating corporations and products rather than the “hot babes” or “bad teachers”.

But interesting legal issues arise (such as defamation, service provider liability, removal of pseudonymity, spoofing) alongside the potential for revenue.

“Want”, “Collect” and “Buy”

Depending on its performance in the current trial, Facebook may deploy a “want” button, with you – or your friends – indicating that you want a specific product or service, as promoted by this or that commercial entity.

That indication of a potential market might be addressed through targeted advertising (if a friend’s page features the word “baby” you and your cohort of twenty-something female friends will shortly see lots of ads for maternity gear and nutraceuticals).

Retailers in the trial can also add “collect” buttons to news feed posts about their products. As with the “want” button, clicking this will save and share products to a “wishlist” on users' profiles.

That wishlist, in turn, hosts a “buy” button – also being trialled – offering a click-through feature to buy a given product, setting up Facebook as a competitor to Amazon. Of course, in clicking through, users provide the company with yet more information about themselves and, by inference, their associates.

If you are conscious of what is going on, or what might go on, it might be best to button your lips and watch out for the “likes”, “collects”, “buys” and “wants”.

Show and tell

Can Facebook do this? Will Australian privacy law come to the rescue? Can we trust Facebook to act as an exemplary global corporate citizen?

nickgatens

The answer in the absence of new regulation is that Facebook can of course do all sorts of things.

You agreed to be data-mined when you signed up to a service that changes its terms and conditions on an ongoing basis. You have waived much protection and cannot claw back the information.

Facebook continues to experience difficulty with regulators and other agencies in Australia and overseas. It’s being criticised for a lack of transparency in partnerships.

Its response to recurrent Victorian Police requests to expunge problematical statements regarding the alleged killer of Jill Meagher was underwhelming. It has responded to EU requests to restrict its biometric tools but hasn’t restricted in other regions.

If you want to change Facebook’s corporate behaviour, think before you press the button. Then ask why Facebook and partners won’t share with you what they know about you.

Join the conversation

5 Comments sorted by

  1. Greg Horgan

    The Bush Philosopher

    Touché. I've just even the process of paring back my Facebook presence. Maybe I'll trim it even more. Shame such a potentially useful site winds up pushing the boundaries of what most of us would consider tolerable invasion of our "space".

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  2. Iain Wicking

    Director

    Never used it. I don't think it has a point as the underlying business model is totally flawed. it will be surpassed by superior business models.

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  3. Walter Adamson

    logged in via Twitter

    Funny, 1 billion people think that "it has a point" and in fact Facebook is the most powerful eCommerce platform on the planet and the envy of all who aspire to that achievement.

    Good article. Well written although I'm not quite sure of the point of it. "Want" buttons and such are just natural and marginal extensions to what they already know and they would be negligent to not be extending their services. Are you suggesting that this will push privacy concerns over the edge in Australia? If so that would surprise me enormously. I expect more of a whimper than a storm. Good point about them not sharing with us what they know about us, although I think that at some time in the future they may well do this.

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  4. Tim Allman

    Medical Software Developer

    Walter, I learned a long time ago that popularity is nothing but an indication of, well, popularity, not quality, utility, necessity nor anything else. Watching people staring intently at their tiny screens, often at inappropriate times, I sometimes wonder if an addiction model might be a good one to explain FB's success.

    As for the column, I really don't want to be part of FB. It offers nothing of benefit that I don't already have and it would cost me nothing short of my identity and privacy. My response to the concerns raised is "don't use it".

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    1. Walter Adamson

      logged in via Twitter

      In reply to Tim Allman

      I'm trying to understand the point of the article, which may be that the new Want buttons will trigger a tipping point in calls for greater privacy from Facebook.

      Tim Facebook won't miss you, but your observations are not entirely on the mark. Sure we all know the old joke about Holdens proving that the majority can be wrong. In that case you had to have a car and make a choice, and it was also technology that had been around for a long long time and slowly refined. Noone has to use Facebook, as you make clear, and they have created a technology platform which has not existed before, and employ a healthy cluster of the brightest people on the planet. They've done a brilliant job and created a brilliant service.

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