Energy companies and other retailers bamboozle us with options to increase their profits. Here’s how the behavioural phenomenon of choice overload works.
Are you annoyed at Facebook? You’re not alone – and momentum is growing across the world to use regulation and the law to rein in the behaviours of this and other digital platforms.
An ACCC interim report is one of the most consequential documents for media policy in decades, while a government report finds both public broadcasters are acting in the public interest.
The ACCC would like closer scrutiny of digital platforms such as Facebook and Google – in particular with regards to user privacy, market power and operational algorithms.
Australians are angry about electricity prices and both the federal government and opposition are proposing to cap them. Will this approach work, and what are the risks?
As younger generations spend more time interacting with people online and less time in real life, they are more likely to experience catfishing – both as victims and instigators.
Australia’s consumer watchdog has concluded that rooftop solar incentives have distorted the market unfairly for those who cannot afford solar panels, and has recommended the scheme ends ten years early.
Restructuring might help manage conflicts of interest between offering advice and selling products, but it doesn’t fix the culture that sacrifices customers’ interests to the pursuit of profits.