Aeroplan’s recent survey on consumer habits became a scandal for the company after people complained the questions normalized intolerant attitudes about immigration and male dominance over women.
The recent Aeroplan survey offended many consumers with questions they felt normalized intolerant views. But consumer research has a long history of learning about customers' values.
A woman walks past a Mahindra e2o electric car during a media preview in Bengaluru.
There is a rapid shift in production of electric cars all over the world. But how will it benefit ordinary people?
Every December Australia's air travel peaks, as we travel to family and friends (or flee on holiday). Many buy carbon offsets for these flights – but what do they actually do to our carbon emissions?
Made Nagi / EPA
And will the aviation sector implement vital lessons learned from Icelandic disruption in 2010?
Alexey Y. Petrov/Shutterstock
Pilots are carefully trained to handle any crisis – but what happens when they are no longer fit mid-flight?
Keeping its distance.
It's not as dangerous as you might think.
Edward Teshmaker Busk.
On the trail of the men of Britain's Royal Aircraft Factory, who gave their lives to help create the world's first air force.
Alexey Y. Petrov/Shutterstock
Sophisticated systems keep planes in bubbles of safety.
Courtesy of Warner Bros. Pictures
The recent film Sully reveals just what pilots are facing in a disaster situation.
Cancelled flights might be your worst nightmare, but imagine a world with no flights.
Flight image from www.shutterstock.com
With little hope of finding alternatives to jet fuel, we need to seriously consider a world without flying.
Andrey Khachatryan / shutterstock
Most passengers have no idea how bad air travel is for the environment.
Juan Antonio S/EPA
The crash near Medellin killed 75 people, including many members of a top Brazilian football team, but amazingly left six survivors.
The president-elect's taste for private jets could be just what the aviation industry needs.
David Peter Robinson / shutterstock
While planes still emit too much carbon, they may also help the climate by ensuring clouds bounce more sunlight back into space.
The original jumbo jet revolutionised global travel but more efficient, reliable engines have spelt the end for the 747.
Plans for aircraft that separate and parachute to the ground in an emergency are pie in the sky.
Mohamed Abd El Ghany/Reuters
Speculating on the cause of any crash is very difficult, but several key explanations are far more likely than any others.
Claims that a cybersecurity expert hacked an aeroplane's cockpit might not be as unbelievable as they first seem.
There’s a lot of technical re-invention in store for the airliner.
Boeing & NASA
The aircraft industry is expecting a seven-fold increase in air traffic by 2050, and a four-fold increase in greenhouse gas emissions unless fundamental changes are made. But just how “fundamental” will…
A company in need of a reconnection with customers.
Malaysia Airlines was hit with two extraordinary crises this year that have rocked the confidence of customers and left the company struggling to manage the damage. Lone passengers are posting pictures…