Articles sur Complaints

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When an employee is dismissed after making a complaint, it’s relatively easy for the employer to hide the true reason for dismissal. www.shutterstock.com

What happens when employees are fired for complaining at work

The way victimisation cases are interpreted by the courts often leaves employees defenceless and gives employers excessive managerial powers.

How to cope with angry customers online

New research suggests mirroring the in-store experience online is the best way to deal with negative feedback. Researchers…

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