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Customer-facing roles may soon be taken over by cheaper, friendlier and more knowledgeable robotic retail assistants. Thomas Peter/Reuters

Business Briefing: when robots and customers meet

Business Briefing: when robots and customers meet The Conversation18 Mo (download)
Customers might prefer digital robots who don't judge for now but physical robots with empathy may be the customer service workers of the future.
The smiling face of the person serving you is an important part of the retail experience that makes customers want to come back for more. Shutterstock/Ikonoklast Fotografie

Why business suddenly cares about staff being happy

A more likely reason for businesses' current interest in happiness and wellbeing has to do with cold hard economics and shifts in the labour force. Happiness, in short, is good for business.

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