Articles sur Jokes

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Joking around with customers can improve satisfaction, as long as its the right jokes! Zeetz Jones/Flickr

Business Briefing: being funny with customers

Business Briefing: being funny with customers. The Conversation16 Mo (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
Laughter doesn’t actually cure anything – it’s used as an addition to standard health care, not a replacement. killerturnip

The lowdown on laughter: from boosting immunity to releasing tension

We start laughing at around 3 months of age. Women laugh more than men, but blokes tell more jokes. As the Melbourne International Comedy Festival begins, here's the latest on mirth.

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