In-person shopping remains popular.
AP Photo/Jeff Chiu
Holiday retail sales may boom this year – and the lion's share will not be online purchases. Yet brick-and-mortar retail stores are facing heavy internet competition.
Businesses hoping to become successful e-tailers have to know their customers’ preferences when it comes to online shopping.
Retailers should design online strategies to fit their desired customers’ characteristics.
Online retailing is a relatively new phenomenon and a small element of retailing in Africa.
The rapid penetration of internet technologies in Africa provides hope for e-commerce's continued growth. Potential online stores need to understand what draws or pushes customers away.
Click and collect provides an immediacy that traditional home delivery usually can’t match, particularly in Australia where delivery times have traditionally been slow relative to international standards.
Retailers are starting to realise the benefit of combining online and in-store shopping. And by encouraging you to click first and collect later, these businesses are saving on a number of costs.
Google argues that it simply gives consumers what they want.
Online search ads are big business. Retailers have to work hard to compete for visibility in Google’s online searches as the company faces trouble in the European Union over its Shopping site.
A pioneer of ethical consumerism, wedded to a corporate giant with a questionable record? The lessons of a decade ago should be ringing alarm bells.
Are drones the parcel couriers of the future?
Online shopping giants and logistics firms are trying to improve efficiency and cut carbon – knowing that doing so will reduce their operating costs while appealing to green-minded consumers.
Basing purchasing decisions solely on online product reviews may be unwise.
Online ratings and reviews may seem like a good way to see what other consumers think of a product but they can be to simplistic and misleading, research shows.
Deep discounts attracted hordes of shoppers to Wal-Mart and elsewhere on Black Friday weekend.
Gunnar Rathbun/AP Images for Walmart
A mix of economic unease and fears of the growth of online shopping is pushing retailers to offer ever-steeper discounts, but there's a better strategy to make it through the holidays in the black.
Back in 1663, it was all about staff getting the day off, now it's all about boosting the coffers of the major stores.
Patients with life-threatening diseases can legally order drugs available overseas and have them delivered to their local pharmacy. But what are the risks?
The Social Medwork is a website that promises patients legal access to medicines from overseas. How does it work? What are the risks? And why are patients turning to it to access the drugs they need?
Stores are engaged in an arms race to make online shopping less of an impersonal chore.
Is Black Friday still a thing?
While some pundits claim the much-hyped shopping day that follows our Thanksgiving feasts has lost its relevance, the reality is a lot more complicated, as four important facts show.
Shopping by smartphone is taking off.
Credit card and mobile phone via shutterstock.com
Americans' reliance on their smartphones and tablets will drive online shopping revenue to new heights – and could introduce new buying experiences as well.
Blind to the problems?
Access to justice is still deeply unequal when it comes to low level disputes over bad service or faulty goods.
Far from safe.
Previous attempts to revitalise one of Britain's best-known retail brands have gone awry. Has the rot gone too far this time?
Plans to introduce voice and facial recognition technology for online shopping and banking point to a password-free future.
Treasurers have agreed the GST should be levied on overseas purchases, but working out how to collect it is another matter.
The Australian Government's plan to make offshore companies collect and pass on GST has thrown up more questions than answers.
From 1-click to 1-push ordering with Amazon’s Dash Button.
Amazon Dash can ensure you never run out of soap, washing powder or razors again. But it can't push the button for you.
Apple is considered a leader in designing “experience” stores. Some of their retail outlets in Manhattan have become tourist destinations.
Department stores and other brick-and-mortar retailers registered another lackluster holiday shopping season, while online sales have remained upbeat since Cyber Monday. As more consumers spend a larger…