Articles on Customers

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The ACCC has blocked the big four banks from bargaining with Apple for more control over Apple Pay. Damir Sagolj/Reuters

ACCC rejects the banks colluding to bargain on Apple Pay

The banks could have used their collective bargaining power not only against Apple for Apple Pay but also stall the adoption of mobile payments in Australia.
“Cooling-off” periods for purchases made in high-pressure selling situations like door-to-door sales don’t help consumers, research shows. image from shutterstock.com

Cooling-off periods for consumers don’t work: study

Customers who make purchases under pressure don't use the usual 10-day cooling-off period given under law, new research finds.
Joking around with customers can improve satisfaction, as long as its the right jokes! Zeetz Jones/Flickr

Business Briefing: being funny with customers

Business Briefing: being funny with customers. The Conversation16.2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!

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