Articles on online reviews

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How much time and energy do people spend rating, reviewing and answering surveys? Ditty_about_summer/Shutterstock.com

Stop doing companies’ digital busywork for free

Companies may benefit when customers create content, provide feedback and do busywork once done by paid employees, but what about the customers themselves – all of us?
Review sites like TripAdvisor could become liable for any fake reviews they host under a new crackdown in Italy. scanna283/Flickr

Online publishers beware, Europe wants to shoot the messenger

The internet is an endless source of information. But who is liable if the information is wrong or, at least, misleading? Existing laws on publishing, information and privacy were not designed for the…

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