The economics of the money-back guarantee can work in retailers' favour, in certain circumstances.
The success of the plastic bag ban announced by Australia's big two supermarkets will hinge on whether they can persuade customers to change an engrained behaviour - without annoying them.
Online search ads are big business. Retailers have to work hard to compete for visibility in Google’s online searches as the company faces trouble in the European Union over its Shopping site.
Watch out for booming burger prices in barbecue season.
What the lessons of failed high street brands mean as M&S finally makes a big move.
The minimum wage is rising in many parts of Canada, but it masks the impact of seismic changes to the agriculture, food and retail industries brought about by new technologies.
Australian retailers aren't efficient enough to compete with Amazon on price, and that's before we factor in Amazon's other businesses.
While retailers, airlines and many other companies are embracing self-service, the numbers show it isn't an easy win.
Research shows consumers value speed when it comes to shopping. Australian retailers need to react or they will lose.
As South Africa prepares to introduce a national minimum wage, a new study shows that it will have a varied impact. Some parts of the economy are likely to be negatively affected.
For consumers of Australia's retail sector, choice and convenience will continue to emerge. For incumbents unable to deliver on these outcomes, the future is bleak.
The Fair Work Commission's latest decision to cut certain Sunday and public holiday penalty rates continues a tradition of undervaluing young workers.
New analysis of the behaviour of petrol retailers in Perth over a period of five years shows how tacit collusion caused prices to increase by up to 50%.
The upmarket store is reining in expansion but doubling down on value-added for its core clients.
Southern African economies need more organised and sustainable measures to increase the participation of emerging suppliers in supermarket value chains. This will help economic transformation.
Australian supermarkets businesses have relied on management talent from the UK but perhaps it's time to look elsewhere.
Two High Street titans look like they are travelling different paths, but watch out for trouble in 2017.
From women in the kitchen to Santa’s huge ego, Christmas ads are still ridden with conservative gender messaging.
A mix of economic unease and fears of the growth of online shopping is pushing retailers to offer ever-steeper discounts, but there's a better strategy to make it through the holidays in the black.
The expensive things we buy say a lot about our identity, the way we think, and how we feel.