Articles on Retail sector

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In a move that suggests physical retail stores aren’t dead, Amazon has opened three bookstores and over 60 pop-up stores in the US, and has plans for up to 2,000 grocery stores. Shannon Stapleton/Reuters

Amazon drives a fifth city-shaping retail revolution

Urban retail space is being transformed yet again. Predictions of the demise of physical retailing in the face of online competition overlook its resilience over two centuries of disruptive innovations.
The Retail Council has said their research shows a significant proportion of retail workers were willing to work “the purported anti-social hours”. AAP Image/Paul Miller

Either way, cut workers’ pay: Employers’ shifting case against penalty rates

Are we all hitting the shops on Sundays in record numbers or are shopping precincts reduced to ghost towns on the weekends due to penalty rates? It seems employer groups want it both ways -- and penalty rates cut.
The smiling face of the person serving you is an important part of the retail experience that makes customers want to come back for more. Shutterstock/Ikonoklast Fotografie

Why business suddenly cares about staff being happy

A more likely reason for businesses' current interest in happiness and wellbeing has to do with cold hard economics and shifts in the labour force. Happiness, in short, is good for business.
Coles has admitted it acted unconscionably towards suppliers, and a new code of conduct may not be enough to clean up the industry. Julian Smith/AAP

Too big to care: will Coles and Woolies lift their game in 2015?

Coles and Woolworths spent much of 2014 defending their behaviour in court. The Australian Competition and Consumer Commission (ACCC) brought several actions against one or both of them throughout the…
Apple is considered a leader in designing “experience” stores. Some of their retail outlets in Manhattan have become tourist destinations. Shutterstock

Brick-and-mortar retailers must reinvent themselves to survive the shift to online shopping

Department stores and other brick-and-mortar retailers registered another lackluster holiday shopping season, while online sales have remained upbeat since Cyber Monday. As more consumers spend a larger…

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