Recently Telstra, the big four banks, and the ABC have used technology to replace workers.
Joel Carrett/AAP, Paul Miller/AAP and Dean Lewins/AAP
Management trumps technology in making companies productive, but that doesn't mean firms can be complacent when it comes to keeping up with change.
ANZ is among three banks facing charges of cartel-like share trading in 2015.
AAP Image/Joel Carrett
The charges laid against ANZ and other banks over alleged cartel-like behaviour suggests that Australia is following the United States in cracking down on anti-competitive behaviour.
Rowena Orr QC rebuked banks on the first day of the Royal Commission for failing to provide specific documents.
The Financial Services Royal Commission can ask the banks for the material it wants, in the form it wants.
Bank branch employees featured in the Australian Bankers’ Association national advertising campaign.
The Australian Banking Association says 'nearly 80% of bank profits go straight back to shareholders', the majority of whom are 'everyday Australians'. Is that right?
Commonwealth Bank chair Catherine Livingstone (left) and CEO Ian Narev.
Broadening the royal commission beyond banking may dilute the focus on the banks themselves.
The banks have themselves called for an inquiry into banking and financial services.
Appearing to co-operate is the best way to try to influence the terms of an inquiry and manage the bad press.
The federal government has announced a royal commission into banks and other financial services entities.
Even though the Prime Minister and heads of the big four banks argue costly political uncertainty is the reason for the royal commission, experts argue the banks' behaviour itself is the real cost.
ANZ and NAB have settled with ASIC over manipulation of the Bank Bill Swap Rate.
The major banks have tried to downplay their role in manipulating the BBSW interest rate benchmark. But this is not the first instance of bad behaviour.
When did ASIC’s Greg Medcraft learn about the alleged money laundering at the Commonwealth Bank?
Parliamentary hearings reveal a lot of confusion between government, regulators and industry around banking regulation. This needs to be fixed.
There are signs our frothy housing market, combined with rising interest rates, could have serious consequences for our economy.
Fully half of Westpac's loan book consists of interest-only loans, so why are the banks not more concerned about what could happen next?
There are better ways of dealing with distortions caused by the bank than the government’s quick, politically opportunistic, measure.
The new levy on banks from the budget is a small hit to their profit but it could have unintended consequences.
With the intensity of competition across many industries, financial institutions such as ANZ need to be agile and respond to changes quickly to maintain business.
The agile working style was originally designed by tech companies for efficiency in software development but now one of Australia's big four banks wants to implement this.
ASIC found that CommInsure didn’t breach the law with its handling of claims.
ASIC is telling CommInsure to do what it should have been doing all along. Let's forget the past and mistreatment of customers, it’s paradise for firms that prey on the sick and dying.
There are mixed results in research when it comes to the effect of shaming people into good behaviour.
Studies have shown that shame can motivate people to be both helpful but also vengeful, so the verdict is still out on whether it curbs bad behaviour.
The ACCC has blocked the big four banks from bargaining with Apple for more control over Apple Pay.
The banks could have used their collective bargaining power not only against Apple for Apple Pay but also stall the adoption of mobile payments in Australia.
Banking inquiries in their current form serve as political theatre, rather than as a genuine form of accountability.
Members of House Standing Committee on Economics should be asking the directors of Australia's Big Four banks (not the CEOs) different questions, if they really want the right answers.
Commonwealth Bank of Australia CEO Ian Narev attends the parliamentary inquiry into the banking system.
AAP Image/Lukas Coch
Business Briefing: fixing culture in banking and finance.
The Conversation 19,7 MB (download)
"Banking culture" has drawn a lot of scrutiny this year, after several high-profile scandals. But Professor Paul Kofman says there isn't much evidence for how to intervene if there's a problem.
Did ANZ CEO Shayne Elliot let the cat out of the bag on manipulation of BBSW when speaking at the Standing Committee on Economics annual hearing?
In his response to questioning by MPs at the House Economics Committee hearings into the big four banks, Mr Shayne Elliott, CEO of ANZ, may have inadvertently let the cat out of the bag, When questioned…
ASIC chairman Greg Medcraft could learn a thing or two from his US counterparts.
ASIC has been too slow to prosecute those accused of rigging the bank bill swap rate so it doesn't matter if the government makes the penalties harsher for those found guilty.
Commonwealth Bank chief Ian Narev was the first to appear before a parliamentary committee inquiring into the practices of the big four banks.
When the cash rate increases, lending rates shoot up like rockets, but when the opposite occurs they go down like feathers.