Companies may benefit when customers create content, provide feedback and do busywork once done by paid employees, but what about the customers themselves – all of us?
Past presidents have made strange requests of the FBI, some of which were documented by J. Edgar Hoover.
The Trump administration may do well to make a friend of the federal bureaucracy it's so intent on gutting, according to an expert who studies the role of civil servants in government.
The president manages more than 200 organizations that make up the federal government. A survey of 3,500 federal managers shows they struggle with recruiting and retaining skilled workers.
The backroom staff of our biggest bureaucracies are an easy political target, but making good on promises for cuts is harder than it looks.