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Trolls tend to downplay the impact of their abusive online behaviour on their victims and seem to relish the mayhem they cause. Let’s use this to help them lift their game. from www.shutterstock.com

How empathy can make or break a troll

Trolls tend to know the impact they'll have, but don't seem to care. So, how do we use our new findings to help stop this seemingly pointless, harmful behaviour?
Moving government services online assumes everyone is plugged into the internet. But who’s left out? Flickr/Patrick Finnegan

The digital divide is narrowing but more needs to be done

The ease of buying shoes or managing our banking over a mobile phone connected to the internet has changed our expectations regarding accessible services. But not everyone is connected to the internet…
Sarkeesian has been the focus of much online hatred since she started her website Feminist Frequency in 2009. Anita Sarkeesian

Vitriolic abuse of Anita Sarkeesian: why the games industry needs her

Three weeks ago, well-known feminist gaming critic Anita Sarkeesian was forced to leave her San Francisco home due to an ongoing tirade of abuse and threats. Members of a vocal minority of online trolls…

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