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Joking around with customers can improve satisfaction, as long as its the right jokes! Zeetz Jones/Flickr

Business Briefing: being funny with customers

Business Briefing: being funny with customers. The Conversation16,2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
Tankiso Motaung, an unemployed South African university graduate, takes his hunt for a job to the street in Johannesburg. The Star/Paballo Thekiso

Class and race shape how young South Africans access the job market

Many young South Africans struggle to get a job due to the high levels of unemployment. But access to information, which is influenced by race and class, increases the chances of getting employed.

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