The Qantas-Emirates alliance: a flight path to future growth?

Today, Alan Joyce has announced that Qantas and Emirates have struck a joint venture alliance for the next 10 years. As a result, Qantas will be taking its passengers to Europe through Dubai, instead of Singapore. It will fly daily Airbus A380 services to London from Melbourne and Sydney by transiting…

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Will the Qantas-Emirates alliance restore the beleaguered Australian airline back to profitability? AAP

Today, Alan Joyce has announced that Qantas and Emirates have struck a joint venture alliance for the next 10 years.

As a result, Qantas will be taking its passengers to Europe through Dubai, instead of Singapore. It will fly daily Airbus A380 services to London from Melbourne and Sydney by transiting via Dubai’s airport, and stop its service to Frankfurt.

The deal goes beyond a typical code-share agreement and will involve coordinated pricing, sales and scheduling, shared airport lounges and integrated frequent-flyer programs.

The arrangement, set to start in April 2013, still requires the approval from the Australian Competition and Consumer Commission (ACCC).

As a result of the new partnership, Qantas will terminate its agreement with British Airways, which began in 1995, as of March 2013.

The news was welcomed by investors with Qantas shares rising on the news, up 6.5 cents (5.8%), and comes after the recent increase of Etihad’s holdings in Virgin Australia to 10%.

Analysts at Macquarie Equities estimate an annual earnings uplift of as much as $90 million from the new relationship with Emirates.

But how do airline alliances work? And what does that mean for you, the passenger?

Airline alliances: stronger together

Alliances became popular in the 1990s as a way for airlines to expand international connections and destinations. Oneworld is one of the three big airline alliances, along with Star Alliance and SkyTeam. Together, they cover 58 airlines around the globe.

These alliances have been increasing their member base and analysts predict that competition will soon move from being between specific airlines to global airline alliances.

Emirates is not a member of any of the world’s three major airline alliances. However, Alan Joyce revealed in his speech that Emirates will complement the new deal with Qantas with partnerships with American Airlines, LAN, South African Airways and China Eastern, as well as oneworld. It will be interesting to see how Emirates expands its empire and reach in future years.

As Tim Hindle explains in The Economist’s Guide to Management Ideas and Gurus, strategic alliances have many advantages as they require little financial commitment, allow companies to reach new markets, and offer a relatively smooth exit if things don’t work out.

Indeed, the Qantas-Emirates new partnership only offers access to the Emirates network in the Middle East, Europe and Africa and, in turn, provides Emirates access to the large share of Australia’s domestic market that Qantas controls: a deal that seems to be a win-win.

However, Tim Hindle also points out that a crucial aspect to a successful alliance is a degree of cultural compatibility. Indeed, a lack of corporate understanding can lead decision-making deadlocks that are sapping the power out of the alliance and questions its efficiency.

Companies are advised, for example, to pick on someone their own size. With Emirates being the largest airline in the world, it will be interesting to see how the dynamic with Qantas will evolve in future years.

Making ends meet

The new partnership received mixed responses from the aviation community. The deal may well ease some pressure on the international arm of Qantas which has been bleeding money, with reported losses of $450 million for the last financial year.

However, some believe that Qantas just gave away one of its most precious assets: its Frequent Flyer program. Indeed, Emirates will now have access to 8.6 million Qantas frequent flyer members and — most importantly — to their points.

The Qantas Frequent Flyer program has been a very profitable venture for Qantas, with points becoming a lucrative source of profit as they can be sold to partners like Optus or Woolworths. Analysts value Qantas' frequent flyer program at more than $2 billion, over 50% of the airline’s market value.

Alan Joyce shakes hands with Emirates CEO Tim Clark. AAP

Looking ahead

As Alan Joyce also pointed out, Asia remains the area with the most potential for growth. As such, Mr Joyce said that future changes will be made to services to the Asia-Pacific region.

Qantas has been struggling with record high fuel costs, warfare with unions, dire economic conditions and increased competitions from Asia and the Middle East. This partnership may well ease things in the short-term but bolder actions may be required to get Qantas back to profitability in the years ahead.

Join the conversation

6 Comments sorted by

  1. John Coochey

    Mr

    I do not fly Qantas unless there is no alternative and in fact declined a trip to Botswana partly because it meant flying Qantas. It looks like I will have to avoid flying Emirates too as I think the arrangement can only drag it down to Qantas's level. I could fill this page with the horror stories I have been told and experienced at the hands of Qantas.

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  2. Kevin Orrman-Rossiter

    Senior Research Services Officer, Faculty of Science at University of Melbourne

    I find the presumption that the question for the alliance is purely one of economics. That is surely important for the investors (including the Qantas senior management) however for the customers it is a question of value. I can see little in this that addresses the value to me to fly Qantas. Unfortunately I have flown Emirates for the past years because of their great service - value - timeliness and flight experience. I would hat to see that diminished by Alan Joyce's seeming tunnel vision focus on cost reduction.

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  3. Pauline Billingsworth

    Anthropologist

    I can understand why Qantas had to move with a UAE airline, because of Etihad taking a significant stake in Virgin Australia. That makes sense.

    I would say though, that Qantas is a much better partner for Emirates, because its service and product is much better. I would rather fly Etihad than Emirates. Having said that, I would rather fly Qantas than any other airline.

    If I had a choice between a Qantas crew and any other airline crew in world, I would choose Qantas.

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  4. Andrew Atkinson

    Electrical engineer

    I could not agree more with John Coochey. I have flown Emirates exclusively over the last 13 years frequently to Dubai, Europe, Ethiopia, Uganda and Nigeria.

    I have found them to be one of the most professional airlines with consistently superior service, conditions and frequent flyer programme. I simply cannot fault them.

    Qantas on the other hand universally does not attract such accolades. I could add substantially to John Coochey's tales of woe, unresponsiveness and lack of care (in my…

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  5. Peter Andrew Smith

    Retired

    As a government owned airline Emirates is integrated with the national tourist and business sectors. It has a key function in supporting the national economy and extending empoyment opportunities. As a privatised airline Qantas is essentially a stand alone operation seeking to maximise return to shareholders. The "great service - value - timeliness and flight experience" provided by Emirates could usefully be considered in the ongoing debate about the virtues of the private and public sectors.

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  6. Andrew Smith

    Education Consultant at Australian & International Education Centre

    QANTAS lost the strategic plot in the 90s due to their stakeholders' cultural blinkers when BA was chosen over Singapore as partner. BA then admitted not too long ago that it was simply a blocking move to stop SAL/QF taking over the kangaroo route......

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