Articles on Business

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Race Discrimination Commissioner, Tim Soutphommasane, has criticised the lack of diversity in Australian business leaders. Lukas Coch/AAP

Part of what Australians think is good leadership, might just be Anglo traits

Some leadership attributes, like being trustworthy or encouraging, are viewed the same way in all cultures but there are other traits that only spell leadership to people of Anglo-Celtic backgrounds.
High-tech startup success stories shouldn’t hide that the Indonesian economy and population are relying primarily on a myriad of micro and small businesses that are low-tech and low-growth. Mast Irham/EPA

‘Making Indonesia 4.0’ and supporting digital startups is good, but what about the small low-tech entrepreneurs?

Micro-entrepreneurs make up the bulk of the Indonesian economy and population. But red tape and corruption are keeping them from entering the 'formal' sector.
Students take part in protests in support of the university pensions strikes. PA

Why workers go on strike

A strike around a specific employment issue can easily develop a momentum of its own and become a catalyst for a much wider expression of dissatisfaction.
As watchdogs, regulators, tax agencies, and lobby groups apply more pressure to tech giants Google and Facebook, the two companies are rebranding in response. Wes Mountain/The Conversation

Google and Facebook cosy up to media companies in response to the threat of regulation

It's surprising that news publishers seem to hand more power to Google because now more than ever there's an urgency to have clear barriers between news companies, social media platforms and search engines.
Donut King is a franchise of the Retail Food Group, a business under fire for allegations of underpaying staff. Alpha/Flickr

What’s going wrong with Australia’s franchises?

Two well-known franchises have come under fire this week for problems when reporting their business results. We answer four questions about the business model and why these scandals are reoccuring.
The glum business sentiment is in sectors related to consumer spending. www.shutterstock.com

Face Value: business leaders nervous about consumers spending less and regulation

Business leaders some sectors are feeling less positive about the year ahead because consumers are spending less, according to our analysis of the outlook of leaders of Australia’s ASX 200 companies.
The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr

Customer service staff need to be problem solving not apologising

Traditional customer service is struggling as consumers solve problems online and expect options in person.

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