Articles on Business

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Joking around with customers can improve satisfaction, as long as its the right jokes! Zeetz Jones/Flickr

Business Briefing: being funny with customers

Business Briefing: being funny with customers. The Conversation16.2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
We shouldn’t dismiss the possibility of a Trump victory and its effects on the global economic landscape. Jonathan Ernst/Reuters

A Trump presidency could bring a range of economic disasters

A Trump victory in the US presidential election is unlikely, but then again, so was Brexit. If he does get elected, there may be severe economic and financial consequences.
Crown Resorts operates three casinos in Macau and planned to lure more Chinese high rollers to its Australian operations before the arrest of eighteen employees threw their behaviour in China into question. Tyrone Siu/Reuters

Crown employee arrests show danger of assumptions about China

It's easy for foreign businesses in China to misstep when they don't understand the lack of a rule of law and the influence of the government.
Many Australians will not benefit from the Financial Services Council’s new life insurance code, Gail Pearson says.

New life insurance code riddled with loopholes

The Financial Services Council code of conduct for life insurance is the industry's last chance to reform before the government steps in.
Businesses need to consult customers to work out what is reasonable when it comes to using and securing their data.

Business Briefing: Trusting business to take care of your data

Business Briefing: Trusting business to take care of your data. The Conversation14.7 MB (download)
Businesses need to take the lead to show customers and governments that industry can handle data management, says former ACCC chief Graeme Samuel.
The research found the more confident a participant was, the worse they understood the phone contracts they were given. Dave Hunt/AAP

Consumers don’t understand smartphone contracts

Consumers don't understand the contracts they are signing when they buy smartphones, new research shows.
Health Insurers should be offering insurance that covers primary care, Paolucci argues.

Business Briefing: treat the cause not the symptoms of problems with private health insurance

Business Briefing: treat the cause not the symptoms of problems with private health insurance The Conversation10.5 MB (download)
If customers are questioning the value of private health insurance its because of the way the system is distorted by government incentives.

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