In the case of CommInsure, the treatment of the Chief Medical Officer, Benjamin Koh, seemed designed to send a message to other bank staff – keep your head down, or else!
Without clear support for whistleblowers in the terms of reference for the inquiry into CBA’s corporate governance, the conclusions will inevitably be tainted.
Would putting the regulatory onus on financial companies have prevented what happened with Comminsure?
Treasury has put forward proposals with huge gaps and that put the onus on the issuers of financial products.
New ASIC regulations aim to improve transparency in the life insurance industry.
Data on the outcomes of life insurance claims will not only help individual customers but also financial advisers and super funds acting on behalf of consumers.
Many Australians will not benefit from the Financial Services Council’s new life insurance code, Gail Pearson says.
The Financial Services Council code of conduct for life insurance is the industry's last chance to reform before the government steps in.
Last week, Commonwealth Bank announced the creation of a Blue Riband panel to “provide an additional layer of assurance for complex claim assessment and decision-making processes” at its troubled CommInsure…
Professor Allan Fels speaks about the compensation process for underpaid 7eleven workers.
Former ACCC head comments on calls for a royal commission into the banking sector.
Company brands are hard to create, easy to damage.
Dissonance by the banks - saying one thing but acting in another way - will cause brand damage that will be very difficult to repair.
Doctors’ prognoses and diagnoses aren’t just words, they have serious meanings and repercussions.
Because doctors are so powerful, it is essential they _always_ use their skills and authority to act in their patient’s best interests.
Commonwealth Bank CEO Ian Narev and CFO David Craig have a new risk problem on their hands.
If ASIC gets its way and 'conduct risk' is regulated, banks might get serious about systematic problems.