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Joking around with customers can improve satisfaction, as long as its the right jokes! Zeetz Jones/Flickr

Business Briefing: being funny with customers

Business Briefing: being funny with customers. The Conversation16.2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
A morning staff meeting gets underway in 2034. Grathio

Machines spell change rather than doom for white-collar work

If Google chairman Eric Schmidt is to be believed, the automation of jobs will be the “defining” problem of the next two to three decades. At a debate at Davos 2014, he warned that the constant development…

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