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Articles on Tourism

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A traveller walks between empty check-in kiosks at Toronto’s Pearson International Airport in June 2020. THE CANADIAN PRESS/Nathan Denette

How COVID-19 could impact travel for years to come

Will the joy and exhilaration of travel return after the COVID-19 pandemic? Yes, but with a new value proposition built around safe and secure travel.
Airlines are risking alienating customers and permanent reputational damage due to their refusal to issue refunds after cancelling flights mid-coronavirus. (Pixabay)

Airlines should rethink their refusal to refund passengers during COVID-19

Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.

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