It’s still fashionable today to promote tech startups and tech hubs based on models from the global north. But new, alternative and more sustainable models might be emerging.
Academic rigor, journalistic flair
Articles on call centres
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Unlike India’s, South Africa’s business process outsourcing sector is not generating jobs that offer workers the chance of progressing up the career ladder.
Dubbed the ‘female ghetto’, there’s a reason why women are significantly over-represented in call centres.
Timing your call can be crucial to fend off frustration.
There are a range of linguistic strategies to build rapport with customers, but using their name is always the fall-back – with detrimental results.
Is hanging-up the only way of getting rid of cold callers?
Top contributors
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Senior Lecturer in English Language and Applied Linguistics, The Open University
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Lecturer in African Studies and International Development, The University of Edinburgh
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Professor, Computer Networking and Telecommunications, University of Salford
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Professor of Strategy and Innovation, University of Sussex Business School, University of Sussex
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Associate Professor in Data Visualization, Swansea University
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PhD Candidate in Data Visualisation, Swansea University
