Bad customer service is actually good for companies' bottom lines.
A recent federal court ruling lets big telecom companies censor the internet in ways that boost their own profits – but also allows local and state governments to outlaw censorship if they wish.
Although some have dubbed the flurry of new video services coming out as a 'streaming war,' the reality is very different.
In ten years, Netflix has built up a streaming business with a staggering 125m subscribers. Here's what it needs to do next.
A scholar of the media business tries to make sense of the flurry of merger news lately, and why the contested tie-up between AT&T and Time Warner will profoundly reshape the American media landscape.