We use reviews and online testimonials when downloading an app or shopping on eBay. So, why not when choosing a new dentist?
Many of the online testimonials you might read for dentists and other health professional can not only mislead, they can be illegal.
Trying to sort truth about food from fiction can be overwhelming.
When the United States was settled, nearly everyone was a farmer. Today only 2 percent of Americans live on farms, and many of us are illiterate about where food comes from or what kinds are healthy.
How can we ensure technology brings prosperity to us all?
Political and community leaders must act now to preserve the American middle class and adapt the US economy for the 21st century.
What happens if your smart kettle is hacked?
'Internet of Things' devices come with many risks, but current laws may not protect us. Until they do, it may be best to steer clear.
Japanese car part manufacturing company Yazaki was fined A$9.5 million for cartel conduct. But now the ACCC wants to increase this.
The level of corporate fines for anti-competitive conduct in Australia is woefully below international benchmarks.
Not so private any more.
The Trump administration has decided to challenge the rules of protection of personal data imposed by the previous administration on ISPs.
Companies must work hard to keep their data safe.
Graphic via shutterstock.com
New standards and regulations are beginning to govern how companies protect customers' data. Companies ignore this vital issue at their peril, both financially and legally.
Would putting the regulatory onus on financial companies have prevented what happened with Comminsure?
Treasury has put forward proposals with huge gaps and that put the onus on the issuers of financial products.
Consumers need more protection when it comes to making complaints about products.
The latest Productivity Commission report on how consumer law is being used shows that the same issues still haven't been addressed for years.
Volkswagen’s headquarters in Wolfsburg, Germany.
A powerful diesel lobby and fragmented class action laws put EU consumers at a disadvantage.
Need you announce you’ve been hacked? The clock is ticking.
Woman with clock and megaphone via shutterstock.com
LinkedIn, MySpace, Yahoo: Why does it take such a long time for companies to disclose that they have been hacked?
Self-regulation of advertisements in South Africa is facing a rethink.
The current system for regulating advertising in South Africa is dependent on the buy-in of the advertiser. But this may be about to change.
Blind to the problems?
Access to justice is still deeply unequal when it comes to low level disputes over bad service or faulty goods.
A New Delhi laborer’s dirtied hands after work in a shoe factory.
Regulations are catching up with toxic chemicals we're exposed to as products' end users. But workers in un- or underregulated places are still at risk, even from chemicals designed to be "green."
If an Uber X customer is injured in an accident they may not always be covered by an insurer.
Image sourced from Shutterstock.com
When a transaction is between two individuals, consumer rights are less clear, but it doesn't mean all rights are lost.
Next year we’re going to Skegness.
Most passengers whose flight was delayed for a full day would complain about it. Perhaps they would write an angry letter, or vow never to use the same airline again. But Ronald Huzar didn’t stop there…
Special delivery? New Chinese consumer law will place a greater onus on retailers to rectify problems.
When China kicks off “Consumer Protection Day” this weekend, it’s online shoppers that stand to gain the most. In fact, the growth in online shopping appears to be one of the main factors driving China’s…
Looks like onions to me.
In these insecure times people are easily persuaded to buy insurance for flights, cars, credit cards, loans, plumbing and almost anything else. But often customers find they haven’t got what they paid…
Lush’s gripe with Amazon is an explosive issue and it’s not just about ethics.
The ongoing battle between cosmetics company Lush and internet retailer Amazon is starting to give off a distinctly unsavoury odour. At the beginning, many supported plucky little Lush as it sought to…
What do they know about you?
A little known UK government initiative is underway to release vast amounts of personal data from companies to citizens with the laudable aim of handing power to the consumer. The midata initiative aims…