High surf in Vero Beach, Fla. in advance of Hurricane Dorian.
AP Photo/Gerald Herbert
Social media make it easier to push information out quickly during disasters, but also create challenges for public information officers, who have to judge which reports are credible enough to share.
A man walk pass an Ebola awareness painting in downtown Monrovia, Liberia.
Do African decision-makers and leaders approach crises differently from counterparts elsewhere in the world?
The public outrage at the killing of Courtney Herron, including a vigil in the park where her body was found, demands more than a knee-jerk response from government.
The brutal killing of a young homeless woman has led to calls for more crisis accommodation. This is a short-term fix. We have to move beyond crisis management to sustained housing for people at risk.
Grounded Boeing 737 Max airplanes sitting on the tarmac in Washington.
Boeing's response to the crisis over its 737 Max planes has made the company seem defensive and passive. A crisis management expert explains how Boeing could reclaim the narrative.
Tiger Brands was thrown into the centre of the listeriosis storm.
South Africa's food making giant, Tiger Brands, could have handled the listeriosis crisis better.
PR for dummies and despots.
Has someone tried switching it off and on again?
How not to handle it – British Airways have offered up a textbook example of getting almost everything wrong.
But standards of service are so low across the US airline industry that United may well get away with it.
The Ford Kuga brand has been blemished in South Africa by its propensity to burst into flames which has caused a recall of over 4000 cars.
Some considerable damage has been done to the Ford brand as a result of the Kuga fires but Ford South Africa can still make amends.
The behavior of Ford South Africa around the fires that have engulfed its 1.6-litre EcoBoost Kugas model is a classic case of how not to handle a corporate crisis.
Ford South Africa has made some elementary mistakes in handling the crisis caused by fire hazards in its Kuga Ecoboost 1.6 litre model.
In dealing with the repercussions of the tragic deaths of four people at Dreamworld, Ardent Leisure ought to remember the commandments of crisis management.
Ardent Leisure's poor crisis management skills has transformed a tragic theme park accident into a crisis affecting the reputation of one of Australia's most popular tourism destinations.
Aerial view of the Pentagon, September 14, 2001.
The National Incident Management System (NIMS), created after 9/11, has helped government agencies respond to large-scale emergencies, including mass shootings and the Boston Marathon bombing.
Mourners in London, a city that knows a thing or two about resiliency, show solidarity with Orlando.
Cities and other tourist destinations are becoming more resilient to terrorist attacks, but there's more they can do to ensure potential visitors feel safe.
Six steps the law firm could take to fix its public image.
While firefighters battled widespread fires in New South Wales in October 2013, hundreds of thousands of people turned to social media and smartphone apps for vital updates.
AAP Image/Dan Himbrechts
When disaster strikes, more people than ever are turning to social media to find out if they're in danger. But Australian emergency services need to work together more to learn what works to save lives.
A war footing for business?
__The turmoil of 2014 was a timely reminder to businesses that they need to be prepared and have contingency plans for global conflict. The crisis in Ukraine brought Russia and the West to the brink of…
Telling people not to panic doesn’t achieve its desired effect.
EPA/Remko de Waal
An epidemic disease such as Ebola brings suffering to more than those who get ill or die. Social and economic threats can actually outstrip the medical ones. The outbreaks of SARS in 2003, for example…
John Lewis: cutting edge?
Six years on from the financial crisis and still many of us feel deeply unsure about institutions and individuals we had previously revered as beacons of reliability and certainty. The need to repair that…
A company in need of a reconnection with customers.
Malaysia Airlines was hit with two extraordinary crises this year that have rocked the confidence of customers and left the company struggling to manage the damage. Lone passengers are posting pictures…