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A Wal-Mart employee puts a bow on a discounted television ahead of Black Friday in Los Angeles. Reuters

Retail rage: why Black Friday leads shoppers to behave badly

The manic nature of Black Friday has often led shoppers to engage in fistfights and other misbehavior in their desperation to snatch up the last ultra-discounted television, computer or pair of pants…
For sighted users, a website looks no different whether it is accessible or not, but users with visual disabilities know all too soon when they are unable to use it. Coles home page screenshot

Oh the irony! Retailers blind to discrimination and lost business

A blind woman has launched a claim of unlawful discrimination against Coles and its online website. For those of us who are totally blind and working in the disability law space this lawsuit is no surprise…
With a few lines of code, cyber criminals and governments have able to infiltrate the security of banks and retailers and steal hundreds of millions in customer records. Shutterstock

JPMorgan hack signals banks and retailers can do more to keep our data safe

JPMorgan Chase early last month disclosed that cyber thieves pilfered account data on 76 million households and seven million small businesses over the summer, one of the biggest breaches ever and only…
Root and Branch review in the offing at Tesco? Facundo Arrizabalaga/EPA

New Tesco CEO might enjoy the benefits of a dramatic debut

“Never let a good crisis go to waste.” The well-known words of Winston Churchill are probably on the mind of Dave Lewis, the new CEO of Tesco. The company faced what many deemed to be the worst crisis…
In the balance. Tesco’s woes draw in its auditors as the shares plunge. Andy Rain/EPA

Trolley load of trouble in store for Tesco and its bean counters

The news that Tesco overstated its half-year profit guidance by £250m has sent the company’s share price tumbling – and poses serious questions about its auditing and corporate governance. The company…
Leaving a sour taste. Tesco struggles to find a value proposition. StefZ

A wicked blueprint for tackling Tesco’s woes

Imagine taking over the reins of a firm which only a few years ago was regarded as one of the best run companies in the UK, but now routinely posted declining market share, moribund profits, and mounting…
Lidl: will Australian shoppers line up for another discount grocery chain? Robert Wallace/Flickr

A Lidl bit of grocery competition could cause a Coles rethink

Australian shoppers have inadvertently invited global discount grocers to our shores by demonstrating their readiness to adopt private labels. In 2001, German discounter Aldi opened its first store in…
Masters has hit problems securing good sites for its stores. Dave Hunt/AAP

Masters has machismo but needs Aldi smarts

When Woolworths delivered its half-year results in February, the numbers for its Masters hardware chain were sobering. On sales of A$393 million, Masters, a joint venture between Woolworths and US company…
Woolworths SA chief Ian Moir announced a proposal for the South African retailer to acquire David Jones in Sydney yesterday. AAP/Daniel Munoz

Who is the South African retail giant behind the David Jones bid?

Yesterday morning came the news South African retailer Woolworths had offered $4 a share to acquire David Jones, a proposal that has the approval of the department store’s board. This offer, worth an estimated…
It’s a physical struggle in these skirts, but we always shop in store. Haute Couture News

Chanel opts out of fashion’s love affair with online shopping

In the world of luxury fashion, Chanel stands apart from the crowd. But it’s not the designs that make it different. The French luxury brand is one of the last few major labels that does not sell its clothes…

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