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Articles on Service industry

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Many restaurant workers see violence as a core aspect of a hardscrabble kitchen culture that has existed for generations. Jetta Productions/David Atkinson via Getty Images

How did abuse get baked into the restaurant industry?

Barbara Lynch’s alleged bullying of her employees is only the latest in a string of high-profile chef scandals. Two scholars explore how this behavior became normalized in kitchens across the US.
Tipping reshapes the relationship between workers and their managers, and workers and consumers. In doing so, it has wide-ranging effects on workers. (Shutterstock)

The future of tipping should be driven by Canadians, not businesses

The future of tipping should be defined by Canadians, not businesses seeking to shift responsibility for worker compensation onto consumers.
Dealing with customers every day can put significant stress on hospitality workers. AP Photo/Mark Lennihan

Bad managers, burnout and health fears: Why record numbers of hospitality workers are quitting the industry for good

New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’

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