While some companies get fined £18m, others have learned to "wow" the punters when things go wrong.
Twitter users caught up in any emergency situation are usually quick to share their experience with followers. That information can be useful to authorities.
Researchers got 128 students at a middle school to use Twitter to further their science learning. And what happened? These students learned how to connect science to real life.
If the way voters interact with the leaders' Facebook pages is any indication, social media is not having the impact on the campaign that it is assumed to have.
Government agencies are turning to social media as a new way to engage with their constituencies. Practitioners in the trenches are excited about the possibilities – while some academics are less so.
The visual is powerful within social media content. For politics, it allows additional commentary, more detail, and humour.
Crafty new detection methods could help make 'like farming' a thing of the past.
Twitter, Facebook and Instagram are helping change the top-down nature of organised Christianity.
The politicians who are best at getting their messages across to voters will be those who can skilfully mix old and new media.
Throwaway phones are just one piece of the ever-widening technological arsenal of extremists and terror groups of all kinds.
After years of plastic surgery and progressive skin-bleaching, Lil' Kim is not black any more.
Social media can be a force for good, but you need to be careful how you use it.
Emoticons reveal subtle clues about your personality – but how do others interpret them?
Social media is notoriously unsuitable for population studies, but these researchers have found a way to make the bias work in their favour.
Experts once thought that young adult literature was doomed. Now it's got some of the fastest-growing sales in publishing. What changed? Social media might be the key.
If smart cities run on big data and algorithms that channel only 'relevant' information and opinions to us, how do we maintain the diversity of ideas and possibilities that drives truly smart cities?
Online retail customers demand support from every party involved in the product supply chain, but few are keeping up.
By speaking out about sexual violence and creating safe online spaces to seek support, victim-survivors may also encourage others to report the crime.
How long should you keep a Belgian flag Facebook profile pic after a terrorist attack?
Many of us are becoming addicted to social media, and it's having a negative impact on our lives. Here are some tips to help you take back control.