Social media feedback has made businesses think twice about what makes a good customer.
Unlike their counterparts in Europe, U.S. antitrust regulators and courts have tended to view 'free' products as outside their purview for enforcement.
Social media can be an effective tool in mobilising people for social change, as demonstrated by the Bersih movement in Malaysia.
We're used to categorising people as "male" or "female" – but that's no excuse for lashing out when athletes defy our expectations.
Pressure from online comments can cause our democratically elected leaders to act in the strangest ways.
The mainstream media has knocked Brazil for the Zika virus, doping scandals and safety concerns. But citizen social media users, by revealing an alternate narrative, could even the score for Rio.
Viral posts don't always tell the truth -– so how can we stop them spreading?
Scholars studied every tweet sent and Facebook post made by Hillary Clinton and Donald Trump since before the primaries. Here's what they learned about issues and negativity.
The majority of parents in the UK believe social media harms their children's moral development.
On Twitter's 10th birthday, we look at how researchers have used the platform for a range of studies, from predicting the next flu outbreak to identifying the happiest city in America.
It costs multiple millions to sponsor a global sports event. Why bother when non-sponsors cleverly associate themselves for next to nothing?
Social media is a great way to spread science information, fast. But the online echo chamber isn't always good at separating what's valid from what's not, and being prolific doesn't make you right.
Leavers are very active but remainers have secured some key victories – even before #catsagainstbrexit turned up.
From Twitter, to Facebook, to online gaming; radical groups use a vast range of tools to recruit new followers to their causes.
Consensual same-sex conduct is a crime in 38 African countries. The media in those countries are very much in cahoots with their rulers. But they're getting their comeuppance from Twitter.
Schools are focusing on the wrong objective when it comes to using technology in their classrooms. They should focus just as much on how they teach.
Twitter users caught up in any emergency situation are usually quick to share their experience with followers. That information can be useful to authorities.
Researchers got 128 students at a middle school to use Twitter to further their science learning. And what happened? These students learned how to connect science to real life.
Government agencies are turning to social media as a new way to engage with their constituencies. Practitioners in the trenches are excited about the possibilities – while some academics are less so.
The visual is powerful within social media content. For politics, it allows additional commentary, more detail, and humour.