An internal memo to Yahoo employees has created quite a stir in the press and in social media outlets of late, questioning the leadership direction of Yahoo CEO Marissa Mayer.
According to reports, from June this year, Yahoo employees who have been allowed to work from home will now need to make themselves present in the office to enhance collaboration, interaction and innovation in the company.
Yahoo’s plan has been met mostly with outrage and mild puzzlement. I’m always wary of media frenzy over the actions of leading female business figures and politicians because I’m often concerned that their decisions are judged through the lens of sexism.
Nevertheless, this is an interesting case for a number of reasons – because it reveals underlying tensions in a three decade old pattern of decentralising knowledge work and workers out of the office workplace (and increasingly out of the country).
Since the 1970s there have been competing visions of “the mobile and flexible office”. Telecommunication and mobile operators take advantage of the shift away from the office afforded by mobile and networked technologies to promote ideals of flexibility, freedom and enhanced productivity (“anywhere, anytime work”).
Building designers and architects propose an alternative vision: focusing on the benefits of collaboration, interaction and innovation within the workplace (“Alternative workplacing”, “activity-based working” and such like).
The memo and policy it describes reinforces the sense that these are opposing models of organisation and that the two can’t work together but I’m sure employees of Yahoo who have had flexible work arrangements have been benefiting from both models and experiencing their mutual pitfalls. What is really behind this recent reaction against supporting flexible working?
On the surface there is the perceived advantage that companies are able to capture and leverage more value from employees who are ‘present’ in the office and for longer periods of time. Indeed, this is an implicit objective clearly signalled by campus style office designs that supply fridges, beds, lounges, pool tables and other ‘fun stuff’.
But while the memo argues that innovation, collaboration and interaction are the outcome of being present at work – bumping into one another in corridors, at the water-cooler and peeking over partitions – this claim doesn’t stand up to further scrutiny.
Let’s consider the following six points. First of all this stance negates that virtual presence of employees (whether flexibly located or not) is an important factor in organisational communication and collaboration. Water cooler interactions (even when in the office) can these days take place as much in email exchanges, Skype chats, Twitter feeds and Facebook updates.
Secondly, it assumes that employees who are not physically present are contributing less. But how is this measured? Has it been evaluated at Yahoo and if so, what are the results? Studies that have been conducted in this area have shown that workers working from home or in other locations contribute more or the same as their workplace counterparts. Indeed, many work overtime partly to compensate for their lack of presence and partly because they can through their networked and mobile digital technologies.
Thirdly, it assumes that if we don’t know what these workers are contributing then this must be a problem with them not being present – rather than it being a matter of supervision, communication and better support – a point made by Sara Sutton Fell writing in The Huffington Post.
Fourthly, the assumption that simply extracting more time and ‘presence’ from employees will increase productivity, is misleading and false. Undoubtedly, there are times when putting in extra time may be required for particular tasks or project phases, but creating an organisational culture of constant presence and work can lead to a poor sense of well being and inefficiencies and not necessarily to any of the qualities that the memo identified as important to an innovator of new ideas and technologies.
Fifthly, it applies selectively only to those workers for whom flexible work is a formal component of their jobs. I’m guessing that those who work flexibly outside of these hours continue to be encouraged to do so, from wherever they happen to be – no doubt through the free iPhone 5’s that Yahoo generously supplied their employees.
Finally, there is inherent inequity at the heart of this decision. For some employees, particularly those with caring responsibilities, this will mean they will lose out on the very conditions that allow them to work, participate and innovate in the first place.
Teasing out this event tells us a few things:
Yahoo’s response is unlikely to solve the perceived problem identifed in the memo – the need for more collaboration, interaction, innovation – because it doesn’t look seriously at where and how these qualities are produced.
It is a huge diversion from possibly other more serious structural or external barriers and problems that Yahoo as a company is facing.
From an employee perspective, it simply represents another effort in the established arsenal of management strategies to extract more ‘time’ and ‘effort’ from employees, this time through spill-in and surveillance: bringing workers bodies and actions into the field and gaze of the organisation.
Perhaps most importantly – it is a backward step in the development of flexible work arrangements that really can work for organisations and employees. High-tech organisations have a history of acting as a testing ground for new ways of working. Because of this, they also have the potential to become ‘best practice’ models (although Yahoo’s chances of this happening are looking grim!).
In the end, Yahoo’s plan is simply an opportunity for different visions of the future of work to be pitted against each other rather than trying to understand the realities, benefits and actual challenges that come with flexible work arrangements in the larger context of a shift to decentralised models of work.
Joan Bennett
logged in via email @aetlimited.com.au
If I could work from home, I could do more and the quality of my work would be better without the distractions of an open plan set up in the office. People think because you don’t have walls and a door, they can just turn up and start talking to you or someone around you which disrupts everyone within earshot. Also, the extrovert personalities find it hard to shut up when there are people within talking distance. I might actually enjoy my work if I could do it in comfort and peace at home.
Stephen John Ralph
carer
Hi Joan
agree with everything you say. Having worked in the public service for yonks, I am amazed at the reticence at allowing workers the choice of home work.
So much of the lower grade work in the PS is mindless data entry, and could easily be done at home. Again we have governments not being progressive with workplace issue. Child care at work is another example, but I digress.
The issues you raise are so pervasive in open plan work areas.........and if employers and managers are worried about quality and quantity of work, then put in place measures to monitor output.
It would be so easy in this day and age of amazing technology.
Not everyone would want this option of course, but there are many who do.
Joan Bennett
logged in via email @aetlimited.com.au
Thanks John. I wonder if some organisations (like the public service) are just slower to change and one day you may find yourself being able to work from home? If you are required for meetings, you can always come in on those days (wearing your best business casual, of course!), but if not, you could be at home being really productive.
PS. Whoever invented open plan was a totaly misanthrope, I think!
Justine Humphry
Lecturer, Digital Cultures, School of Letters, Art, and Media at University of Sydney
It's an interesting query Joan. I think public service orgs do seem to be slower to change or even to try new models but there's no reason for them not to be leading the way in this area. When people reflect on their work practices it seems obvious that a blend of flexible working and physical presence with a good measure of organisational support and communication will be optimum for performance and for meeting the demands of contemporary work - which must consider the social reality that workers are often also carers (and deserve a life to boot).
Charles Lawson
Law academic
Perhaps employers are also a bit concerned about the unsafe and often dangerous work conditions at home? - eg that dangerous kitchen - http://www.austlii.edu.au/au/cases/cth/AATA/1995/105.html.
Andrew Smith
Education Consultant at Australian & International Education Centre
Maybe it is simply a reflection of Yahoo as both being very conservative, and not sure how to deal with the impact of digital etc. upon physical organisation and hierarchy?
Would be interesting to see research regarding the importance of perceived (physical/hierarchical) status within an organisation, from both inside and outside?
Further, the impact of digital upon conventions, methods and procedures whether banking, public administration, entertainment, culture, media, marketing etc…
Read moreAndrew Smith
Education Consultant at Australian & International Education Centre
typo: outbound to distribute.
Would add, how have job descriptions changed ?
Something that has emerged in administrative and broad "marketing" roles in public and to a lesser extent private sector, to pad out time made available via digital technologies, has been an inversion (?) of job descriptions.
Often positions and personnel require higher education qualifications but the soft skills, selection criteria or personal attributes have become task or duties in themselves.
This is exemplified by roles or jobs focusing upon communication, presentation, international liaison, cross cultural, meetings, seminars etc. while actual hard or technical tasks are simplified and/or neglected and/or avoided.
Theo Pertsinidis
Theo Pertsinidis is a Friend of The Conversation.
ALP voter
Fragmented societies are almost chronically at war, because there is not a mechanism for imposing peace. There isn’t a centralised government that can restrain the hot heads, and so, war tends to be chronic... this is also true for businesses pited against each other.
So a collaboration, interaction and innovation ethos within the industry or workplace may be beneficial.
Smart CEOs know that ten heads are better than one and they have found ways to engage their employees to transform their…
Read moreTheo Pertsinidis
Theo Pertsinidis is a Friend of The Conversation.
ALP voter
Union Help...
https://docs.google.com/file/d/0ByGG9dvy23NHbERvS3lCUzdBUkU/edit?usp=sharing
Brooke Berry
logged in via Facebook
Great article. In my industry we work and compete globally. Many of my peers remotely manage teams across Asia efficiently and successfully. In comparison, some of the work coming out of institutions where people are expected to work long shifts in the office (in Australia and, particularly, America) are of scarily poor quality - hence a cycle of rework, which increases cost to business and reduces customer satisfaction.
Caroline Webber
Project Manager
This is not the first time Yahoo has missed the boat on something. There are many opportunities that an organization can be exposed to by offering staff the possibility to work remotely. At the end of the day, employees value the ability to work remotely. Increased staff motivation, morale, loyalty... that certainly has to be good for business, right?!
The problem is that Yahoo is a company in trouble. So Mayer
is probably using 'work flexibility' as being an issue and a source of the company's problems, rather than focusing on fixing the business strategy and using flexible work to execute it.