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Within a little more than a decade following the 1978 riot, the Sydney Gay and Lesbian Mardi Gras Festival and Parade nourished the emergence of a budding gay and lesbian tourism industry. CrowdSpark.com/AAP

How the histories of Mardi Gras and gay tourism in Australia are intertwined

If intelligently managed, festivals attract substantial numbers of LGBT tourists to regional and rural destinations, injecting additional income into the local economies.
Lenders will soon have more data on your accounts and cash flow. Shutterstock

Why Australia needs a better system for credit scores

Australia’s credit reporting system is about to be updated, and new research shows it’s past due. The current system simply doesn’t provide either lenders or borrowers with enough information.
When an employee is dismissed after making a complaint, it’s relatively easy for the employer to hide the true reason for dismissal. www.shutterstock.com

What happens when employees are fired for complaining at work

The way victimisation cases are interpreted by the courts often leaves employees defenceless and gives employers excessive managerial powers.
The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr

Customer service staff need to be problem solving not apologising

Traditional customer service is struggling as consumers solve problems online and expect options in person.
One of the paradoxes of wage policy is that ultimately governments are held responsible and blamed for poor results, but governments are but one player in a complex system of wage adjustment. Lukas Coch/AAP

Governments shouldn’t be so hasty in declaring victory on wages policy

History tells us governments do not always get what they wish for, and in fact often perverse outcomes flow from policy choices.