The economics of the money-back guarantee can work in retailers’ favour, in certain circumstances.
Academic rigour, journalistic flair
Articles on Consumers
Displaying 161 - 180 of 226 articles
Most Americans cling to things with sentimental value that we no longer need. Taking pictures of these possessions may make it easier to give them away.
Republicans are hoping to eliminate or at least defang the only federal agency tasked solely with protecting consumers from financial abuses. What would we miss if they succeed?
Watch out for booming burger prices in barbecue season.
What the lessons of failed high street brands mean as M&S finally makes a big move.
A pioneer of ethical consumerism, wedded to a corporate giant with a questionable record? The lessons of a decade ago should be ringing alarm bells.
“Shaming campaigns” have been successful in attracting attention to transnational issues like inhumane working conditions and environmental degradation. But shaming guilty corporations is only the first step.
Research on how black people try to avoid racism in their daily lives shows that following white, mainstream standards can have mixed results.
Charging consumers different prices for the same service is actually a very common practice called “price discrimination”.
Regulation of funeral products needs to be consistent to improve consumer understanding and choice.
Amazon.com and others are eager to fill the skies with drones delivering packages at all hours. Convenient, yes, but it could transform – and not in a good way – our ability to make informed choices.
Avocado demand is driven not just by their supposed health benefits, but by their newness, exclusivity and symbolic, aspirational value to a burgeoning middle class.
Many brands, particularly those from countries associated with poor production quality, attempt to disguise their origins.
Why do people choose to drop the spending and devote their time to another way of living?
Banking in a highly financialised society like Britain could be seen as akin to a fundamental human right.
Companies historically have avoided taking stands on contentious issues, but new research suggests consumers punish businesses that don’t stand up for their core values.
Two High Street titans look like they are travelling different paths, but watch out for trouble in 2017.
The latest Productivity Commission report on how consumer law is being used shows that the same issues still haven’t been addressed for years.
Customers who make purchases under pressure don’t use the usual 10-day cooling-off period given under law, new research finds.
Black Friday and Cyber Monday start the frenzy of Christmas spending. Don’t let them lure you in with their deals.
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