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Articles on Financial services royal commission

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Ken Henry on ABC 7.30 Thursday night. “We have not been able to satisfy customer expectations, nor community expectations. As I said, for that, we are deeply sorry.” ABC

Defence mechanisms. Why NAB chairman Ken Henry lost his job

We get defensive when the social order we have become accustomed to is challenged. We attempt to protect ourselves through projection, denial, games, blame, or rationalisation.
The remote community of Urapunga in South East Arnhem Land, more at the mercy of the finance industry than most. J. Louth

Banking Royal Commission: How Hayne failed remote Australia

It's far away from the cities and towns where banks and finance companies are really predatory, but it's not where Hayne looked.
In his letter Shorten said he noted that “government has agreed to some important legislative changes” arising from the commission. Rob Blakers/AAP

Shorten: we should legislate on Hayne recommendations before election

In a letter to Morrison, Shorten said both houses should be recalled on March 5-7 and March 12-14. The sitting calendar has only 10 sitting days before the election.
Canadian bank boards are bigger, much bigger. It means they can deal with what’s in front of them. Shutterstock

Pro tip for Australia’s banks: imagine you are in Canada

Evidence before the royal commission suggests Australian bank boards have been overpaid, underskilled and understaffed compared with those overseas.
Too much or too little information? The role of a secretary is to get the balance right. Shutterstock

So what’s a secretary to do? Banking Royal Commission raises questions about what’s in minutes

Proceedings at the banking royal commission suggest if it isn't in the minutes of a board meeting, the board didn't consider it. It makes the role of the company secretary critical.

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