Should the chronic hiring struggles of Canadian restaurants be referred to as a labour shortage, or can it be more accurately portrayed as a retention issue fuelled by a lack of decent work?
Academic rigour, journalistic flair
Articles on Waiters
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Tipping has often-overlooked consequences for food service workers. The industry should turn its attention to underlying issues if it wants to ensure a sustainable future.
This finding was a surprise, since consumers actually seem to think liberals will provide better service.
It’s long been known that Black patrons of bars and restaurants tend to get worse service than white customers. What’s not been well understood is precisely why.
The ongoing labour dispute at the Rainforest Cafe in Niagara Falls, Ont., highlights some dubious efforts by employers to take tips from hospitality workers due to minimum wage increases.
Heterosexual male diners can be particularly swayed by the attractiveness of their servers. Good food will taste better and lousy food will taste worse in the presence of attractive female servers.
Top contributors
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Associate Professor of Sociology, Wayne State University
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Director, Agri-Food Analytics Lab, Professor in Food Distribution and Policy, Dalhousie University
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Associate Professor in Hospitality, Food and Tourism Management, University of Guelph
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Assistant Professor of Marketing, Simon Fraser University
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Associate Professor, Labour studies, Brock University
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Assistant Professor of Marketing, Wayne State University
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Research associate, Dalhousie University
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Culinary Projects Lead, University of Guelph
