New research on food-ordering kiosks introduces the social dynamics at play and offers alternatives for designing a more effective and customer-friendly self-service process.
Academic rigour, journalistic flair
Articles on Waiting times
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Given many departments fall short of the target, it’s time to re-think how A&E departments deliver care.
Reports often talk about surgery wait times, but the time to actually see the specialist for the first time is the hidden waitlist.
Top contributors
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Honorary Enterprise Professor, School of Population and Global Health, and Department of General Practice and Primary Care, The University of Melbourne
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Postdoctoral Researcher, College of Human and Health Sciences, Swansea University
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Professor of Health Psychology, Swansea University
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Assistant Professor of Hospitality and Tourism Management, Hong Kong Polytechnic University
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Associate Professor of Sport, Tourism and Hospitality Management, Temple University
