Bad customer service is actually good for companies' bottom lines.
New tariffs on $160 billion of Chinese goods including smartphones and sneakers are set to take effect on Dec. 15.
Would you buy a pair of shoes without knowing the price? Consumers have bought medical care from hospitals for years without knowing the costs, but new regulations will change that.
In the UK today, the term 'craft beer' has so many associations that there's a danger it may end up meaning nothing at all.
The food we eat and the products we use should not contribute to human misery. While companies hold some blame, so do consumers who avoid dealing with the consequences of their purchasing decisions.
United Airlines faced a public relations nightmare when they dragged a man off a flight in 2017 – until the blame shifted back to the victim.
Combat modern slavery by spending your money in places that take the issue seriously.
Meat producers are lobbying in many states to keep the word 'meat' off labels of plant-based products like the Impossible Burger. But this may not clarify shoppers' choices.
Consumers are much more likely to recycle their waste after viewing messages showing the products it might turn into.
Your fashion choices can help build a sustainable future – here's how.
Pot taxes will change the ability of some to purchase recreational marijuana.
Our understanding of where new and exciting ideas come from in the business world is backwards.
New research on consumer behavior shows that we tend to match some types of choices the people around us make, but not others.
A group of America's most powerful CEOs said companies should no longer merely focus on maximizing shareholder wealth. A business professor explains why it's not a big deal.
InterContinental Hotels Group plans to switch miniature toiletries for bulk products, but it isn't likely to do as much for the environment as activists might think.
A new kind of capitalism is emerging in which companies value communities, the environment and workers just as much as profits. Even the Business Roundtable agrees.
On July 5, the online shopping powerhouse turns 25. A marketing professor looks back on how Amazon redefined retail for the world.
Skipping the hassle of flying – and the different headache of driving – gives self-driving cars a leg up when people are choosing how to travel.
The number of Airbnb properties has exploded since its founding in 2008. A hospitality management expert looked at how this has hurt hotels.
The Trump administration recently announced a plan to curb counterfeiting on websites and at ports of entry. But what's missing is the role consumers play in supporting this criminal activity.