Les réceptionnistes, serveurs ou femmes de ménage peuvent souffrir de situations dans lesquelles les clients les ignorent ou leurs savoir-faire ne sont pas reconnus.
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Aalto University
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There’s an important distinction between planned and unplanned communication.
Research into life on the trading floor reveals the importance of being in the room for things to run smoothly.
The original Dust Bowl crashed US wheat production. Today, it would reduce global stocks by a third.
“Lying is a bad thing – this is what mentors, parents and teachers tell us. But there is no society without lies.” So says theoretical physicist Rafael Barrio, and when he and his colleague Kimmo Kaski…
