The self regulated codes of conduct that govern business and consumer interactions online, have been found to be often ineffectual, contradictory and confusing.
Chris Connolly and David Vaile from the University of New South Wales conducted the first ever comprehensive report into the assorted codes. They found that the 16 current and additional 3 proposed codes have vast differences in jurisdiction, procedures and remedies.
The variations between codes, low sign-up rates by Australian industry participants and a non-existent coverage of dominant offshore providers, questions whether Australian consumers are adequately protected in their interactions on the web.
Read more at UNSW Sydney