Andrew Moreo, Ph.D., is an Assistant Professor and Director of Research for Florida International University’s (FIU) Chaplin School of Hospitality and Tourism Management (CSHTM), where he has been a member of the faculty since August 2016. During his tenure at FIU, Dr. Moreo has taught undergraduate courses face to face, hybrid, and online. These courses include: Senior Seminar in Hospitality Management, Restaurant Management, and graduate level Strategic Management, Restaurant Development, and Internship. Dr. Moreo’s primary research area involves employee and consumer behavior in the food and beverage segment of the hospitality industry. Specifically, the impacts of emotional labor on customer perception of delivered service, as well as the impacts of individual employee characteristics and organizational culture on employee behavior. His efforts seek to understand and provide practical suggestions to help food and beverage organizations make their culture more positive to improve the employee experience. Such solutions serve to benefit both the employees and patrons of the hospitality industry, as well as society as a whole.