My research interests are in social interaction in settings including healthcare, police interviews, crisis negotiation, mediation, dating, education, commercial sales encounters, and communication training. Some of my research underpins the 'Conversation Analytic Role-play Method' (www.carmtraining.org), a technique for communication training. I won a British Psychological Society mid-career award in 2011 and a Wired Innovation Fellowship in 2015. My research and biography were the subject of BBC Radio 4’s ‘The Life Scientific’ (2013). I am passionate about myth-busting communication 'facts, and have given talks at TEDx, the Royal Institution, Latitude Festival, New Scientist Live, Google, Cheltenham Science Festival, and Microsoft (2019). My book, 'Talk: The Science of Conversation' was published by Little, Brown in 2018.