My research interests are in social interaction: conversation analysis and membership categorization analysis of interaction in a variety of contexts including healthcare settings, police interviews and hostage negotiation, mediation, dating, education, commercial sales encounters, and communication training.
Some of my research underpins the 'Conversation Analytic Role-play Method', a technique for communication training that I have developed www.carmtraining.org. I have run hundreds of workshops with service providers across public, third and commercial sectors. I also train other conversation analysts to create (pathways to) impact with their research.
CARM won Loughborough University's Social Enterprise award (2013). I also won a British Psychological Society mid-career award in 2011 and a Wired Innovation Fellowship in 2015.
I was an Associate Editor of the British Journal of Social Psychology and Co-Editor of Gender and Language (2011-2014), and am the founding and current Editor of Mediation Theory and Practice.
My research and biography were the subject of BBC Radio 4’s ‘The Life Scientific’ (2013). I have given talks at TEDx (2014), the Royal Institution Friday Evening Discourse (2015), at Latitude Festival 2016 on the Wellcome Trust/British Psychological Society stage, at New Scientist Live (2016), at Risky Business (2017) and SciFoo at the Googleplex, CA (August 2017).