Jeff Volkheimer is the Senior Director of Service Excellence at Duke Health in North Carolina, USA. As one of the largest employers in North Carolina, Duke Health heals patients around the globe, teaches the next generation of medical professionals, and performs cutting edge research. Jeff is proud to lead teams focused on helping colleagues deliver the best service possible. Duke Health services a range of professionals from medical researchers, students and practitioners to the people who support them: hospitals, research teams and, of course, marketers. He has presented around the US at IT conferences, and is expert at implementing projects with a significant technology layer.