Honorary Associate, University of Technology Sydney

Linda currently straddles academia and industry as an Honorary Associate of the UTS Business School, and a consultant in human-centred design and digital transformation.

In her previous role, Linda was director of the Masters in Creative & Cultural Industries Management within the UTS Business School. Aimed at those who have trained in these sectors but are moving into management positions, the program brings together a diverse range of people from publicly-funded visual and performing arts institutions, small commercial creative organisations, as well as tech start-ups and microbusinesses. Graduating students work at the forefront of the Experience Economy, leading the way in designing innovative cultural / creative products and services which are accessible to all.

She is working on her third book Technologies of Refuge: Rethinking Digital Divides, which is a culmination of her research on the design of available, accessible and affordable technology products and services for marginalised communities such as refugees. Her second book, Digital Experience Design: Ideas, Industries, Interaction (Intellect Books) chronicles the diverse backgrounds of practitioners in the dot.com world, and subsequently, the theories, ideas, models and frameworks they bring and apply to the design of technologically mediated experiences. Her first book, Virtual Ethnicity: Race, Resistance & the World Wide Web (published by Ashgate) is concerned with how technology is appropriated by those with limited access to it, as well as the problems and possibilities which arise when technology is made available to minority groups. It draws from the disciplines of technology studies, media/communication studies, and anthropology/cultural studies. This cross-disciplinary approach also informs her teaching and research on digital creative industries, project management processes and practices, and user experience design.

Previously, as director of postgraduate programs in interactive multimedia, Linda supervised numerous Masters of Interactive Multimedia (MIMM) students whose work has been recognised by the the Australian Interactive Media Industry Association's annual awards.

Linda has previously taught and/or conducted research at the universities of London, East London, North London, Miami and Western Sydney. Returning to Sydney from London in 1999 to catch the tail-end of the dot.com boom, she worked in the interactive imedia industry in Executive Producer and Project Manager roles with clients ranging from government departments to telcos to artists. In terms of service to multimedia education and the arts, she has assisted digital media artists in marketing and distributing their work. Digimatter was established in 1999 in response to the lack of representation of artists working with new media by the commercial gallery system. It has sold digital artworks to educational institutions, art organisations, specialist retailers, as well as individual collectors all over the world.

Experience

  • 2015–present
    Associate professor and Honorary Associate, UTS Business School
  • 2012–2014
    Associate professor, University of Technology Sydney, Faculty of Engineering & Information Technology
  • 2002–2011
    Senior lecturer, University of Technology Sydney, Institute for Interactive Media & Learning
  • 1996–2000
    Lecturer, University of East London, Department of Innovation Studies
  • 1996–1997
    Senior tutor, University of North London
  • 1994–1996
    Marketing coordinator, University of London External Programme
  • 1993–1994
    Information officer, University College London, Slade School of Fine Art
  • 1992–1992
    Research assistant, University of Miami, School of Communication Studies

Education

  • 2001 
    University of East London, PhD
  • 1998 
    University of East London, Grad Cert Teaching & Learning in Higher Education
  • 1995 
    University of London, Institute of Education, MA Media Studies
  • 1991 
    University of Western Sydney, BA Media and Communications

Publications

  • 2015
    Experiential equality and digital discrimination, Experience Design: Concepts & Case Studies
  • 2014
    Availability, access and affordability across “digital divides”: common experiences amongst minority groups, Australian Journal of Telecommunications and the Digital Economy
  • 2013
    Introduction, Refuge: Canada’s Journal on Refugees General Issue with Special Focus on Technology
  • 2011
    Australia, Encyclopedia of Social Networks
  • 2011
    Phoning home, Forced Migration Review
  • 2011
    , Refugees and communications technology literacy
  • 2010
    Telecommunications across borders, Telecommunications Journal of Australia
  • 2010
    Message from a Refugee, Australasian Science
  • 2009
    , Technology’s Refuge: The Use of Technology by Asylum Seekers & Refugees
  • 2008
    Embedding expert users in the interaction design process: a case study, Design Studies International Journal for Design Research in Engineering, Architecture, Products and Systems: Special Issue on Interaction Design and Creative Practice
  • 2008
    From “Victims of the Digital Divide” to “Techno-Elites”: Gender, Class and Contested “Asianness” in Online and Offline Geographies, South Asian Technospaces
  • 2008
    Designing Email for Knowledge Management in Distributed Organisations, Interaction in Communication Technologies and Virtual Learning Environments
  • 2008
    , Digital Experience Design: Ideas, Industries, Interaction
  • 2007
    Mobility and displacement: refugees’ mobile media practices in immigration detention, M/C Journal of Media & Culture
  • 2006
    Small claims, big implications: usability of legal systems in theory and practice, Alternative Law Journal
  • 2005
    Postcard from the Edge: Autobiographical Musings on the Dis/organizations of the Multimedia Industry, Fibreculture Issue 5: Multitudes, Creative Organisation and the Precarious Condition of New Media Labour
  • 2005
    , Virtual Ethnicity: Race, Resistance & the World Wide Web
  • 2004
    Ethnicity Manifestations on the Internet, MEMEX: Information, Culture and Technology
  • 2003
    Where am I and who are “we”?: Self-representation and the intersection of gender and ethnicity on the Web, First Monday
  • 2002
    It’s all there in black and white: media studies and the theorising of race and ethnicity on the World Wide Web, Southern Review: Communication, Politics and Culture Special Issue on the Politics of New Media Research: Methodologies, Debates and Practices
  • 2001
    From Set Menu to All-you-can-eat: Comparing Representations of my Ethnicity in Broadcast and New Media Technologies, Cyborg Lives? Women’s Technobiographies
  • 2000
    Tending to the Tamagotchi: Rhetoric and Reality in the Use of New Technologies for Distance Learning, Technology and In/equality: Questioning the Information Society
  • 2000
    Shipping In and Shaping Up? Profiling Company Employment Patterns in London’s Docklands and Inner East London, Eastern Promise: Education and Social Renewal in London's Docklands
  • 1997
    The Making of Matriarchy, Journal of Gender Studies

Grants and Contracts

  • 2010
    Mind the Gap: Refugees & Communications Technology Literacy
    Role:
    Chief Investigator
    Funding Source:
    Australian Communications Consumer Action Network
  • 2008
    Virtual Communities
    Role:
    Chief Investigator
    Funding Source:
    Australasian CRC for Interaction Design
  • 2008
    Citation for sustained excellence in postgraduate multimedia education
    Role:
    Winner
    Funding Source:
    Australian Teaching & Learning Council

Professional Memberships

  • Australian Interactive Media Industry Association
  • Australian Communications Consumer Action Network
  • Future Directors Institute
  • Women on Boards

Research Areas

  • Innovation And Technology Management (150307)